Problem Printing New Documents

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bogart2
Posts: 7
Joined: Tue Oct 22, 2019 9:48 am

Problem Printing New Documents

Post by bogart2 »

I cannot print newly created documents (or save as PDF). Old documents print without problem.
The message in both cases reads:
Postscript/PDF creation failed. Error 58.

Is there a way to cure this? I have tried reinstalling and have the latest update installed. I have tried changing fonts, no effect.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3814
Joined: Wed Mar 11, 2020 5:31 pm

Re: Problem Printing New Documents

Post by SuperTech »

Thank you for reporting your issue.

To help us investigate further, please share the file you are working with.

If your file is confidential, you can send it to forum[at]softmaker.com along with a link to this post.
bogart2
Posts: 7
Joined: Tue Oct 22, 2019 9:48 am

Re: Problem Printing New Documents

Post by bogart2 »

File attached.
Attachments
Domenica scorsa mi sono svegliato.pdf
(17.48 KiB) Downloaded 8 times
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3814
Joined: Wed Mar 11, 2020 5:31 pm

Re: Problem Printing New Documents

Post by SuperTech »

Please send the TextMaker document which you are unable to print/PDF, so that we can reproduce the issue at our end.
bogart2
Posts: 7
Joined: Tue Oct 22, 2019 9:48 am

Re: Problem Printing New Documents

Post by bogart2 »

I just did that. The files I sent will not print, generates the error message I reported.
Here it is again.
Attachments
Domenica scorsa mi sono svegliato.docx
(12.63 KiB) Downloaded 4 times
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3814
Joined: Wed Mar 11, 2020 5:31 pm

Re: Problem Printing New Documents

Post by SuperTech »

I was able to print the file without any issue on my end.

Please close the SoftMaker applications, then go to your Documents folder and rename the "SoftMaker" folder. After that, try printing again.

I have attached the PDF file for your reference.
Attachments
output.pdf
(26.4 KiB) Not downloaded yet
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