Product key

General questions and answers about FreeOffice 2024 for Windows. Don't post application-specific questions here, but in the appropriate subforum.
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GeorgeKaplan
Posts: 2
Joined: Fri Aug 22, 2025 3:34 pm

Product key

Post by GeorgeKaplan »

I'm struggling to get a product key because it says "cannot connect to server". Any ideas? Clearly I have wi fi that's how I downloaded the programme.I have cleared the cache but no luck. Help appreciated.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3473
Joined: Wed Mar 11, 2020 5:31 pm

Re: Product key

Post by SuperTech »

SuperTech wrote: Sat Aug 23, 2025 7:40 pm It appears that your FreeOffice software is unable to access the internet. This is often caused by security settings on your computer. To help resolve this, please try the following steps:

1. Check Security Software: Temporarily disable your antivirus or firewall to see if it is blocking FreeOffice. Remember to re-enable it afterward.

2. Proxy Settings: If you use a proxy server, try disabling it temporarily to test the connection.

3. Malware Scan: Run a full system scan to ensure your computer is free from malware, which can sometimes interfere with internet access.
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