Product key

General questions and answers about FreeOffice 2024 for Windows. Don't post application-specific questions here, but in the appropriate subforum.
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GeorgeKaplan
Posts: 2
Joined: Fri Aug 22, 2025 3:34 pm

Product key

Post by GeorgeKaplan »

I'm struggling to get a product key because it says "cannot connect to server". Any ideas? Clearly I have wi fi that's how I downloaded the programme.I have cleared the cache but no luck. Help appreciated.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 4139
Joined: Wed Mar 11, 2020 5:31 pm

Re: Product key

Post by SuperTech »

SuperTech wrote: Sat Aug 23, 2025 7:40 pm It appears that your FreeOffice software is unable to access the internet. This is often caused by security settings on your computer. To help resolve this, please try the following steps:

1. Check Security Software: Temporarily disable your antivirus or firewall to see if it is blocking FreeOffice. Remember to re-enable it afterward.

2. Proxy Settings: If you use a proxy server, try disabling it temporarily to test the connection.

3. Malware Scan: Run a full system scan to ensure your computer is free from malware, which can sometimes interfere with internet access.
ImranIffco
Posts: 2
Joined: Wed Feb 04, 2026 3:41 am

Re: Product key

Post by ImranIffco »

I had also same problem with Retry server connection.
plz help to to sort out this pblm
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 4139
Joined: Wed Mar 11, 2020 5:31 pm

Re: Product key

Post by SuperTech »

Please apply the troubleshooting steps outlined above.
tibomars
Posts: 1
Joined: Tue Oct 13, 2026 4:26 pm

Re: Product key

Post by tibomars »

Hi,
Same message no connection to server, check your connection.
But I xorm in a company.
I don't have any of the possibilitiés you mentionned in your answer of Sat Aug 23, 2025 7:40 pm
Can I ask for a key anywhere from your website for example ?
Does any other option exist ?
Thank you
Best regards
mariniel
Posts: 1
Joined: Mon Nov 09, 2026 7:31 pm

Re: Product key

Post by mariniel »

I am encountering the same problem. I already tried disabling the firewall and the anti-virus, running as admin, flush dsn, restarting the computer, reinstalling and doing everything all over again in different order multiple times. Nothing works.
Please, help.
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