Presentations NX keep crashing with videos

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blechkiste
Posts: 1
Joined: Thu Dec 07, 2023 4:03 pm

Presentations NX keep crashing with videos

Post by blechkiste »

I'm currently trialling Presentations NX on Linux and MacOS. Unfortunately, the program most often crashes when playing back an embedded video on Linux. I've sent a couple of crash reports already, including the slide deck.

On MacOS, there are no such issues.

Linux system info:

Code: Select all

System:
  Kernel: 6.2.0-37-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.8.4 tk: GTK 3.24.33
    wm: muffin dm: LightDM Distro: Linux Mint 21.2 Victoria base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: HP product: HP EliteBook 840 G8 Notebook PC v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: HP model: 880D v: KBC Version 30.4F.00 serial: <superuser required> UEFI: HP
    v: T76 Ver. 01.14.00 date: 06/26/2023
Battery:
  ID-1: BAT0 charge: 39.5 Wh (98.3%) condition: 40.2/53.2 Wh (75.6%) volts: 12.4 min: 11.6
    model: Hewlett-Packard Primary serial: <filter> status: Not charging
CPU:
  Info: quad core model: 11th Gen Intel Core i7-1185G7 bits: 64 type: MT MCP arch: Tiger Lake
    rev: 1 cache: L1: 320 KiB L2: 5 MiB L3: 12 MiB
  Speed (MHz): avg: 4024 high: 4300 min/max: 400/4800 cores: 1: 4300 2: 3769 3: 3806 4: 4300
    5: 4300 6: 3667 7: 3757 8: 4300 bogomips: 47923
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: Hewlett-Packard driver: i915
    v: kernel ports: active: none off: eDP-1 empty: DP-1, DP-2, DP-3, DP-4, HDMI-A-1 bus-ID: 00:02.0
    chip-ID: 8086:9a49
  Device-2: AMD Vega 10 XL/XT [Radeon RX 56/64] vendor: Sapphire driver: amdgpu v: kernel pcie:
    speed: 8 GT/s lanes: 16 ports: active: DP-7 empty: DP-5,DP-6,HDMI-A-2 bus-ID: 2f:00.0
    chip-ID: 1002:687f
  Device-3: Elgato Systems GmbH Cam Link 4K type: USB
    driver: hid-generic,snd-usb-audio,usbhid,uvcvideo bus-ID: 10-1:2 chip-ID: 0fd9:0066
  Device-4: Quanta HP HD Camera type: USB driver: uvcvideo bus-ID: 3-2:2 chip-ID: 0408:5348
  Device-5: RODE Microphones RØDE VideoMic NTG type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 3-5.3:8 chip-ID: 19f7:001a
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,modesetting gpu: amdgpu
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x2160 s-dpi: 96
  Monitor-1: DisplayPort-6 mapped: DP-7 model: LG (GoldStar) HDR 4K res: 3840x2160 dpi: 140
    diag: 806mm (31.7")
  OpenGL: renderer: AMD Radeon RX Vega (vega10 LLVM 15.0.7 DRM 3.49 6.2.0-37-generic)
    v: 4.6 Mesa 23.0.4-0ubuntu1~22.04.1 direct render: Yes
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Hewlett-Packard
    driver: sof-audio-pci-intel-tgl bus-ID: 00:1f.3 chip-ID: 8086:a0c8
  Device-2: AMD Vega 10 HDMI Audio [Radeon 56/64] driver: snd_hda_intel v: kernel pcie:
    speed: 8 GT/s lanes: 16 bus-ID: 2f:00.1 chip-ID: 1002:aaf8
  Device-3: Elgato Systems GmbH Cam Link 4K type: USB
    driver: hid-generic,snd-usb-audio,usbhid,uvcvideo bus-ID: 10-1:2 chip-ID: 0fd9:0066
  Device-4: RODE Microphones RØDE VideoMic NTG type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 3-5.3:8 chip-ID: 19f7:001a
  Device-5: No brand CalDigit Thunderbolt 3 Audio type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 5-2:2 chip-ID: 2188:6533
  Device-6: Meridian Explorer USB DAC type: USB driver: snd-usb-audio bus-ID: 7-1:2
    chip-ID: 1cba:0011
  Sound Server-1: ALSA v: k6.2.0-37-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3 chip-ID: 8086:a0f0
  IF: wlp0s20f3 state: down mac: <filter>
  Device-2: Intel I210 Gigabit Network vendor: CalDigit driver: igb v: kernel pcie:
    speed: 2.5 GT/s lanes: 1 port: 6000 bus-ID: 09:00.0 chip-ID: 8086:1533
  IF: enp9s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-10:5 chip-ID: 8087:0026
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2
    sub-v: 237e
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd v: 0.6
    bus-ID: 00:0e.0 chip-ID: 8086:9a0b
Drives:
  Local Storage: total: 953.87 GiB used: 483.32 GiB (50.7%)
  ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN730 SDBPNTY-1T00-1006 size: 953.87 GiB
    speed: 31.6 Gb/s lanes: 4 serial: <filter> temp: 46.9 C
Partition:
  ID-1: / size: 914.69 GiB used: 394.69 GiB (43.2%) fs: ext4 dev: /dev/dm-1 mapped: vgmint-root
  ID-2: /boot size: 1.61 GiB used: 1.17 GiB (73.0%) fs: ext4 dev: /dev/nvme0n1p2
  ID-3: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 976 MiB used: 1.2 MiB (0.1%) priority: -2 dev: /dev/dm-2
    mapped: vgmint-swap_1
Sensors:
  System Temperatures: cpu: 94.0 C mobo: 25.0 C gpu: amdgpu temp: 53.0 C mem: 52.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 1331
Repos:
  Packages: 2337 apt: 2309 flatpak: 28
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/deadsnakes-ppa-jammy.list
    1: deb [signed-by=/etc/apt/keyrings/deadsnakes-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/deadsnakes/ppa/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/hertg-egpu-switcher-jammy.list
    1: deb [signed-by=/etc/apt/keyrings/hertg-egpu-switcher-jammy.gpg] https: //ppa.launchpadcontent.net/hertg/egpu-switcher/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https: //mirror.init7.net/linuxmint victoria main upstream import backport
    2: deb http: //mirror.easyname.at/ubuntu-archive jammy main restricted universe multiverse
    3: deb http: //mirror.easyname.at/ubuntu-archive jammy-updates main restricted universe multiverse
    4: deb http: //mirror.easyname.at/ubuntu-archive jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/onedrive.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/obs-onedrive.gpg] https: //download.opensuse.org/repositories/home:/npreining:/debian-ubuntu-onedrive/xUbuntu_22.04/ ./
  Active apt repos in: /etc/apt/sources.list.d/protonvpn-stable.list
    1: deb [arch="all", signed-by=/usr/share/keyrings/protonvpn-stable-archive-keyring.gpg] https: //repo.protonvpn.com/debian stable main
  Active apt repos in: /etc/apt/sources.list.d/softmaker.list
    1: deb [signed-by=/etc/apt/keyrings/softmaker.gpg] https: //shop.softmaker.com/repo/apt stable non-free
  Active apt repos in: /etc/apt/sources.list.d/virtualbox.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/virtualbox.gpg] http: //download.virtualbox.org/virtualbox/debian jammy contrib
Info:
  Processes: 459 Uptime: 7h 4m Memory: 31.03 GiB used: 8.25 GiB (26.6%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Cinnamon v: 5.8.4 inxi: 3.3.13
OpenGL video acceleration is enabled
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2947
Joined: Wed Mar 11, 2020 5:31 pm

Re: Presentations NX keep crashing with videos

Post by SuperTech »

Thank you for reporting this crash with logs. I have forwarded the details to our developer team.
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