I have a question

[Văn Quang Nguyễn]

Hello softmaker team
I sent a reapy to softmaker support via email a few days ago regarding my query but I haven't received a response yet
Could you please help check if my email was received when you have a monment?
Thank you very much!!.

[Văn Quang Nguyễn]

A few days ago. The support team sent me via email. I have replied to them but have not received a response from them so far. I don't know if I will send it successfully. And has it reached the support team?

[Văn Quang Nguyễn]

Specifically, I replied to your support team and sent 3 reply emails:

+One email at 19:44, July 23, 2026.
+An email at 20:08 on July 23, 2026.
+Finally, the email was sent at 18:47 on July 27, 2026.

(in Vietnam time frame because I live in Vietnam).So far, no response has been received from the support team. I send with Google's email client

Thank you

[Văn Quang Nguyễn]

I used Microsoft translate to translate my answers before sending them.

[Văn Quang Nguyễn]

I also checked the folders in the email. I checked them all but didn't see a response. I also check in regularly. I'm sure.
Currently, no response has been received. Hope you can give an answer. Thank you

[Văn Quang Nguyễn]

It's already August, 2026 in Vietnam. I sent 3 emails in response to the support team's letter. So far, no one has responded to my 3 letters.

3 emails replying to the support team I sent in this ticket

Re: [Ticket#2026072208000142] EN - Questions about my letter- need help now

[SuperTech]

I have reviewed the available forum posts and email correspondence, but I cannot find a clear description of the question or technical problem for which you require assistance.

Please observe the following points so that we can handle any future request efficiently:

1. Eligibility for email support
   
   No purchased product is associated with the email address used for your forum account and support messages. Email support is provided to customers with a paid product. FreeOffice questions should therefore be submitted in the appropriate FreeOffice forum.
   
   If you have purchased a product under another email address, please contact email support from that address so that the purchase can be verified.
2. A specific question is required
   
   In this topic and in the correspondence titled Re: [Ticket#2026072208000142] EN - Questions about my letter- need help now, you state that you have not received support, but you do not clearly identify the issue that needs to be resolved.
   
   You wrote:
   

   The problem with office nx universal, why is it not as feature-rich as a computer?
   
   I only remember this. Other letters I don't remember the contents. There was a letter sent yesterday or a Tuesday or something.... and others. Only 3 of your letters responded. Others don't have .

   Please provide one clearly stated question per topic, together with the affected application, platform, version and a precise description of the problem. Without this information, no meaningful technical answer is possible.
3. Avoid duplicate submissions
   
   The suggestions sent by email have already been discussed in the forum. Please use one support channel for each request and do not submit the same matter repeatedly by both email and forum.
4. Previous responses
   
   Our email technical support team has replied to every email received from you.

[Văn Quang Nguyễn]

But I don't remember anything at the moment. Because I sent them a long time ago, I can't reproduce them now

But luckily, I remembered about the "The problem with office nx universal, why is it not as feature-rich as a computer?". I've Supplement according to what you require:

+Version: 2024 for android phones
+Text maker
+Plan maker
+Presentation
+ Android 13 phone, Galaxy A04S.
+No Translate, Read Aloud, Macros.........


I used the Beta code of the 2026 version unlocked my phone version because when I clicked on "get a free product code". A paper box appears as a universal package with an android logo printed in the box. I don't know if this is a violation



I found the error but have already posted it on the forum, only.
https://forum.softmaker.com/viewtopic.php?t=30511.

Thank you much

[Văn Quang Nguyễn]

I have provided you with the information that is required. I don't remember the other letters I sent. This problem is very strange because I regularly check the folders in Google Email very carefully. But you say, "We have responded to the emails that you sent in" while I did not receive any of the responses that I sent. I only received some responses, and the letters I sent a long time ago have not received a response. It was very strange and I couldn't explain it.

Specifically, I only received a response from July.

Thank you.