Can't get support to respond

[Crotalus]

Does Softmaker ever respond to support requests? I've been trying for three days to get help with zero response.

When I went to run Textmaker on my phone, I got a message saying the software was installed on too many devices and asking for a new key. Everything was working fine and I haven't installed the software on any new devices. I'm on the road and totally stuck. I can't run Textmaker, and can't get anyone from Softmaker to respond. Is there anything I can do?

[SuperTech]

Thank you for reaching out, and we apologize for the inconvenience.

Unfortunately, we are unable to locate any record or support email associated with the email address you're using on this forum.

To help us assist you further, please send an email to support[at]softmaker.com from the email address you used when purchasing the product. This will allow us to verify your details and address your query.

In the meantime, you can continue using the features of SoftMaker Office for Android/iOS, which do not require activation.

[Crotalus]

The situation was resolved through support. One problem is that the email I used for my softmaker account was used to register for this forum, but I can't remember the user name, so I had to register again. There is a function to reset a forgotten password, but no easy way to retrieve a forgotten user name. If i give you the email address used for my softmaker account can you tell me the forum username associated with that email address?

[SuperTech]

Yes, please send an email from that email address to forum[at]softmaker.com, and we will retrieve your username for you.