Unable to open certain non english filenames

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caps
Posts: 5
Joined: Sun Apr 26, 2020 11:36 am

Unable to open certain non english filenames

Post by caps » Tue May 19, 2020 8:11 pm

I have some files which contain hebrew characters in the name. TextMaker is unable to open them at all.
When double clicking from gnome files the error I receive is:
Screenshot from 2020-05-19 21-03-38.png
When opening from within TM itself the error is:
Screenshot from 2020-05-19 21-03-47.png
Screenshot from 2020-05-19 21-03-47.png (9.63 KiB) Viewed 108 times
It appears this problem happens only when the file was not originally created with TextMaker. When creating a sample file in TM it does seem to work.

Renaming the file to all english letters allows the file to be opened normally either of the two ways mentioned above, but I can't expect everyone I share documents with to always be renaming files.
This exact file opens just fine in other office programs, such as WPS, so I know it's a bug in TM.
I have the full version of Textmaker 2018, but this same behavior happens on both versions of the 2021 beta.
Attached is a sample file.
קובף טסט.docx
(12.2 KiB) Downloaded 7 times

miguel-c
SoftMaker Team
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Unable to open certain non english filenames

Post by miguel-c » Tue May 19, 2020 11:29 pm

I was able to open the file correctly in Ubuntu 18.04. What distro and version are you using?

caps
Posts: 5
Joined: Sun Apr 26, 2020 11:36 am

Re: Unable to open certain non english filenames

Post by caps » Wed May 20, 2020 9:25 am

miguel-c wrote:
Tue May 19, 2020 11:29 pm
I was able to open the file correctly in Ubuntu 18.04. What distro and version are you using?
I'm using Zorin OS 15.2

Code: Select all

uname -a
Linux zenbook-zorin 5.3.0-51-generic #44~18.04.2-Ubuntu SMP Thu Apr 23 14:27:18 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
This same bug occurs on other laptops with the same version of Zorin installed with pptx files as well.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 902
Joined: Wed Jun 05, 2019 12:02 pm

Re: Unable to open certain non english filenames

Post by miguel-c » Thu May 21, 2020 11:44 pm

The problem didn't happen on my Zorin 15.2 machine. However I reported the issue to the developers.

miguel-c
SoftMaker Team
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Unable to open certain non english filenames

Post by miguel-c » Thu May 21, 2020 11:48 pm

By the way, could you please go to "? | About | Write system info" and post here the sminfo.txt it generates?

caps
Posts: 5
Joined: Sun Apr 26, 2020 11:36 am

Re: Unable to open certain non english filenames

Post by caps » Sun May 24, 2020 5:20 pm

miguel-c wrote:
Thu May 21, 2020 11:48 pm
By the way, could you please go to "? | About | Write system info" and post here the sminfo.txt it generates?
This solved the problem:

Code: Select all

echo export LANG="en_IL.UTF-8"  >> .profile
Thanks for your help.

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