Prompts for Product Key, Doesn't Allow Registration for Key

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etcomro
Posts: 2
Joined: Fri Aug 09, 2019 10:43 pm

Prompts for Product Key, Doesn't Allow Registration for Key

Post by etcomro » Fri Aug 09, 2019 11:21 pm

Can anyone help with this? I open it for the first time after downloading and I'm prompted to get a free product key. I enter in my email and it says it can't connect to the server and to check network connection. My internet is working so what's the deal? Thanks.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 390
Joined: Wed Jun 05, 2019 12:02 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by miguel-c » Sun Aug 11, 2019 8:15 pm

Hi, please turn your firewall off (temporarely) or add shop.softmaker.com to your firewall whitelist. Then try again

etcomro
Posts: 2
Joined: Fri Aug 09, 2019 10:43 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by etcomro » Sun Aug 11, 2019 9:19 pm

I checked, firewall is off and still not working.

I'm running MacOS 10.10.5 if that matters.

Thanks

Robbot
Posts: 3
Joined: Mon Aug 12, 2019 3:28 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by Robbot » Mon Aug 12, 2019 3:33 pm

same problem, tried everything. no connection and no free key. 4 days left.already looking for backup so i can run my presentation. worked 3 days on it.

Robbot
Posts: 3
Joined: Mon Aug 12, 2019 3:28 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by Robbot » Mon Aug 12, 2019 3:35 pm

same here. tried everything. 4 days left. worked 3 days on presentation. looking already for backup.

miguel-c
SoftMaker Team
SoftMaker Team
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Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by miguel-c » Mon Aug 12, 2019 3:39 pm

Robbot wrote:
Mon Aug 12, 2019 3:35 pm
same here. tried everything. 4 days left. worked 3 days on presentation. looking already for backup.
Are you also with macOS 10.10?

Robbot
Posts: 3
Joined: Mon Aug 12, 2019 3:28 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by Robbot » Mon Aug 12, 2019 5:02 pm

using mac 10.11.6 also tried to make an update can not connect to soft maker.com

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 390
Joined: Wed Jun 05, 2019 12:02 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by miguel-c » Mon Aug 12, 2019 7:04 pm

Hi, I've forwarded your activation issues to the developers. Thank you

miguel-c
SoftMaker Team
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by miguel-c » Mon Aug 12, 2019 10:21 pm

Hi, I need the following from the people who are having this issue:
1. What Office suite you are running? SoftMaker Office or FreeOffice?
2. What version do you have? 966?
3. Please send us a screenshot with the error message
4. Make sure you whitelist licensing.softmaker.com or disable your firewall
5. MacOS version
Thank you

Christine Chang
Posts: 4
Joined: Wed Aug 28, 2019 12:34 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by Christine Chang » Wed Aug 28, 2019 1:00 pm

same here.

xlchan
Posts: 1
Joined: Mon Sep 30, 2019 6:36 am

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by xlchan » Mon Sep 30, 2019 6:45 am

Same problem here! Mac version 10.1.6 (El Capitan). Downloaded Freeoffice 2018 for MAC. Already updated for version 971. Already tried to disable firewall. My internet connection is OK. But I still get the same message "The connection to the server failed. Please check your internet connection or try again later." (SS attached, message in portuguese)... Can someone help me? [-o<
Attachments
Captura de Tela 2019-09-30 às 01.40.21.png

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 390
Joined: Wed Jun 05, 2019 12:02 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by miguel-c » Tue Oct 01, 2019 1:00 am

Hi xlchan, the issue was supposed to have been fixed. I forwarded your message to the developers.
Are you sure you're using the latest version?

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 390
Joined: Wed Jun 05, 2019 12:02 pm

Re: Prompts for Product Key, Doesn't Allow Registration for Key

Post by miguel-c » Thu Oct 10, 2019 10:56 am

This should work with the next service pack for FreeOffice. Stay tuned

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