download issues

Post here those questions, bug reports and suggestions for SoftMaker Office 2018 for Windows that do not fit in any of the application-specific subforums.
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Mr Barnwell
Posts: 1
Joined: Thu Jan 10, 2019 6:59 pm

download issues

Post by Mr Barnwell » Thu Jan 10, 2019 7:05 pm

trying to download office for windows, I received the product key however the download fail to start, what do I do

SoftMaker Team
SoftMaker Team
Posts: 6480
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg

Re: download issues

Post by sven-l » Fri Jan 11, 2019 3:24 pm

Our fileservers and the files on our server are working properly. We proofed that many times and currently no other customers are complaining about download problems.

Please make sure that no firewall or anti virus program is blocking the download and installation process and use antoher web browser (Mozilla Firefox, Google Chrome, Internet Explorer, Safari) to download the software. In most cases you will find the downloaded file in the download folder of your operating system.
Sven Leßmann
SoftMaker Software GmbH

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