Presentations2018 segmentation fault

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tjakobi
Posts: 4
Joined: Mon Apr 16, 2018 11:09 am

Presentations2018 segmentation fault

Post by tjakobi » Mon Apr 16, 2018 11:14 am

Since yesterday I seem to not be able to start presentations anymore. All I get is a segfault:

Code: Select all

presentations18
/usr/bin/presentations18: line 5: 13007 Segmentation fault      /usr/share/office2018/presentations "$@"
I already tried reinstalling from the .deb package. I'm running Debian 8.6 64bit and use the 64bit version of the software, too.

I'd like to attach debug output, however, even that does not seem to work (segmentation fault and no log file).

Edit: was able to produce a log file with strace; bzipped version attached.

Thank You,
Tobias
Attachments
output.txt.bz2
(447.21 KiB) Downloaded 46 times

tjakobi
Posts: 4
Joined: Mon Apr 16, 2018 11:09 am

Re: Presentations2018 segmentation fault

Post by tjakobi » Tue Apr 17, 2018 4:21 pm

Interestingly I also get a segmentation fault when using the 2016 version. However, I can start presentation16 normally. The segfault occurs reproducible always when I try to open the Options dialog.

Top line: 2018 version
Bottom line: 2016 version

Code: Select all

[46018.727538] presentations[25230]: segfault at fe165a80 ip 00007fe212057d57 sp 00007ffcb7122428 error 6 in libc-2.24.so[7fe211fd4000+195000]
[46200.155538] presentations[25960]: segfault at 2266520 ip 00000000f72fa64d sp 00000000fff48568 error 6 in libc-2.24.so[f71d2000+1b1000]

sven-l
SoftMaker Team
SoftMaker Team
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Re: Presentations2018 segmentation fault

Post by sven-l » Wed Apr 18, 2018 8:52 am

I will report this issue to the developers.
Sven Leßmann
SoftMaker Software GmbH

tjakobi
Posts: 4
Joined: Mon Apr 16, 2018 11:09 am

Re: Presentations2018 segmentation fault

Post by tjakobi » Wed Apr 18, 2018 9:31 am

Thank you!

tjakobi
Posts: 4
Joined: Mon Apr 16, 2018 11:09 am

Re: Presentations2018 segmentation fault

Post by tjakobi » Thu Apr 19, 2018 9:31 am

I could pinpoint the segfault to my multi-monitor setup.
Using 2 monitors next to each other presentation18 starts normally.
Adding a third monitor above presentation18 instantly crashes.
Attachments
shoot3.png
Monitor setup that yields the segmentation fault

ArtForm
Posts: 6
Joined: Fri Aug 02, 2013 8:06 pm

Re: Presentations2018 segmentation fault

Post by ArtForm » Sat Jun 23, 2018 9:56 pm

I have 4 monitors side by side. presentation18 crashes on startup.
four.png
four.png (3.91 KiB) Viewed 2478 times
Crash

If I disable two of my monitors, the program opens just fine.
two.png
two.png (5.22 KiB) Viewed 2478 times
Good

sven-l
SoftMaker Team
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Re: Presentations2018 segmentation fault

Post by sven-l » Tue Jul 03, 2018 1:25 pm

Does it still crash with rev.933 (latest service pack)? If yes, could you please attach the crash report?
Sven Leßmann
SoftMaker Software GmbH

ArtForm
Posts: 6
Joined: Fri Aug 02, 2013 8:06 pm

Re: Presentations2018 segmentation fault

Post by ArtForm » Fri Jul 27, 2018 9:52 pm

Crash report is attached. I am on revision 933, using Fedora 28 with Nvidia drivers
Attachments
prcrash.txt
(1.18 KiB) Downloaded 14 times

sven-l
SoftMaker Team
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Re: Presentations2018 segmentation fault

Post by sven-l » Mon Jul 30, 2018 9:20 am

since rev.933, Presentations should offer to send a complete crash report (a zipped file with several files in it). Please send it to crashreport (at) softmaker.de. Thank you!
Sven Leßmann
SoftMaker Software GmbH

ArtForm
Posts: 6
Joined: Fri Aug 02, 2013 8:06 pm

Re: Presentations2018 segmentation fault

Post by ArtForm » Tue Jul 31, 2018 3:14 pm

Softmaker crash reporter requires an email application to be set up in order to send the files. It does not otherwise provide access to the zip file that stores the files. My email client is entirely web-based, so I cannot use the crash reporter. Oh well.

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