Incorrect update

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Jon Polish
Posts: 30
Joined: Wed Dec 20, 2017 7:26 pm

Incorrect update

Post by Jon Polish » Tue Feb 09, 2021 4:16 pm

I am running the 64 bit portable version build 1024.Tried to update to the latest build (1030) but noticed the download says the 32 bit version was being downloaded. Obviously I don't want that, so I terminated the download. Tried again and got the same message.

Besides relying on a full install and make another portable copy, how do I update what I already have?

Thank you.

Jon

SuperTech
SoftMaker Team
SoftMaker Team
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Re: Incorrect update

Post by SuperTech » Wed Feb 10, 2021 7:50 pm

Thanks for reporting this problem. Please share a screenshot of the problem for better understanding.

Jon Polish
Posts: 30
Joined: Wed Dec 20, 2017 7:26 pm

Re: Incorrect update

Post by Jon Polish » Mon Feb 15, 2021 4:51 pm

Graphic_2021-02-15 10_46_18 AM.jpg
Graphic_2021-02-15 10_45_41 AM.jpg

martin-k
SoftMaker Team
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Re: Incorrect update

Post by martin-k » Tue Feb 16, 2021 7:05 pm

The SoftMaker updater tool can run in two modes:

1. In a regular installation, it reads from the registry which versions of SoftMaker Office are installed. It can update multiple installs, including a 32-bit version you might have installed previously and forgotten about.
2. In a USB stick installation, it reads the updater.ini file in the SoftMaker program folder on the stick to find out which versions can potentially be updated. This should usually be just the one version on the stick.

In the first step:

1. Please determine if you have the file "portable.txt" in the SoftMaker program folder on the stick.
2. Ensure that you are running SoftMakerUpdaterTool from the stick and not from the local install.
3. Post the contents of your updater.ini file here.
Martin Kotulla
SoftMaker Software GmbH

Jon Polish
Posts: 30
Joined: Wed Dec 20, 2017 7:26 pm

Re: Incorrect update

Post by Jon Polish » Wed Feb 17, 2021 2:38 pm

martin-k wrote:
Tue Feb 16, 2021 7:05 pm
1. Please determine if you have the file "portable.txt" in the SoftMaker program folder on the stick.
2. Ensure that you are running SoftMakerUpdaterTool from the stick and not from the local install.
3. Post the contents of your updater.ini file here.
  • portable.txt is in the proper location
  • I confirm that the update is being run through the portable version. Besides the portable version, there are no other installs on the computer.
  • Here is the contents of the updater.ini file
[ofw]
ver=2021
[common]
regkey=SoftMakerOffice202164
SMGUID=658A3A03-8678-4B3E-8463-A0FA268FF9E5
DOWNL1=Downloading %s (%d kB)
DOWNL2=Downloaded %d kB of %d kB
DOWNL3=Connecting...
DOWNL4=No valid products found. Please repair the installation.
DOWNL5=Updates will be downloaded for the following product:\n\n%s
DOWNL6=Updates will be downloaded for the following products:\n\n%s
DOWNL7=Cancel
DOWNL8=This will cancel the download. Do you really want to exit now?
DOWNL9=All files are up to date.
DOWNL10=The installation of the following product is damaged:\n\n%s\n\nPlease repair the installation.
DOWNL11=SoftMaker Updater
DOWNL12=%s has been started on %s.
DOWNL13=SoftMaker Office 2021, 32-bit version
DOWNL14=Please close the following application:\n\n%s
DOWNL15=Please close the following applications:\n\n%s
DOWNL16=Downloading updates for the following product:

Jon Polish
Posts: 30
Joined: Wed Dec 20, 2017 7:26 pm

Re: Incorrect update

Post by Jon Polish » Wed Feb 17, 2021 2:55 pm

Martin, thank you for the hint. I was able to resolve this by deleting all lines beginning with "DOWNL1" This allowed me to download and update to the latest 64 bit build.

Thank you for pointing me in the right direction.

Jon

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