Issue when saving file

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Gramps Holland
Posts: 2
Joined: Tue Sep 01, 2020 11:08 pm

Issue when saving file

Post by Gramps Holland » Wed Feb 17, 2021 7:12 pm

When I save a file in planmaker I get the message "unable to create backup". It does not appear to impact saving the file but I don't know what it is trying to tell me and frankly it is annoying. Any ideas?

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1415
Joined: Wed Mar 11, 2020 5:31 pm

Re: Issue when saving file

Post by SuperTech » Thu Feb 18, 2021 4:49 pm

Please click on ribbon command File | Options | Backup Tab | Please check this path under "Folder for File versions" and verify that:
1. This folder path is accessible.
2. You have permissions to write files in this folder.

If you are not meeting above two conditions you can change this path also which will resolve this problem for you.

Gramps Holland
Posts: 2
Joined: Tue Sep 01, 2020 11:08 pm

Re: Issue when saving file

Post by Gramps Holland » Fri Feb 19, 2021 6:00 pm

Thanks for your help. That resolved the issue.

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