Check for Updates Doesn't

[PeterMc]

Check for Updates says "It was not possible to establish a connection to softmaker.com." My version is "TextMaker 2021 (rev S1046.0405) 64bit". Turning off firewall doesn't help. TextMaker can access the internet ok; eg, hyperlinks work.

My licence (NX subscription) seems current.

I tried using Help->Support, but it couldn't send an email.

[SuperTech]

SoftMaker Office uses the system internet connection. Start Internet Explorer (and not any other browser) to check and make sure you can browse from there.

Alternatively, please download the full software and install it over the current installation which will update your current software and will resolve this update-related problem.

SoftMaker Office 2021 for Windows (64-bit)

[PeterMc]

I reinstalled, and it still 'was not possible to establish a connection to softmaker.com' even though links in documents work fine.

I turned off my firewall and antivirus, and still nothing.

As a result, I can't know when updates are available, and I have to download a whole new suite whenever I notice.

It would be nice if the error message was a bit more informative.

[SuperTech]

Start Internet Explorer (and not any other browser) to check and make sure you can browse from there.

Thanks for reinstallation, but did you try this step?

[PeterMc]

[SuperTech]

I turned off my firewall and antivirus, and still nothing.

Please let us know which firewall and antivirus software you are using? Sometimes, it blocks network traffic even when it's disabled. Please try to uninstall your firewall and antivirus, then try after system restart.