Debian 9 Stretch crashing

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fawkesjr
Posts: 9
Joined: Thu Oct 25, 2018 8:07 pm

Debian 9 Stretch crashing

Post by fawkesjr » Thu Oct 25, 2018 8:15 pm

I use Debian 9 stable on a DELL N4050. I have installed Softmaker 2018 for amd64 and followed all the instructions on https://www.softmaker.com/pt/dicas-linux (page in portuguese). When I was installing it, I had a dependency problem (libcurl 3 and libcurl4 missing), so I did "sudo apt-get install -f" and installed libcurl3. I could not install libcurl4 because i could not find it in the repos. Everytime a try to use softmaker (any of the apps) my entire system breaks and my computer turns off alone. Can someone help me?

martin-k
SoftMaker Team
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Re: Debian 9 Stretch crashing

Post by martin-k » Thu Oct 25, 2018 8:18 pm

SoftMaker Office is happy with either libcurl3 or libcurl4, so that is not the problem.

Start TextMaker with -debug and send us the file tmlog.txt created in your home folder. This lets us see how far it launches before it crashes.
Martin Kotulla
SoftMaker Software GmbH

fawkesjr
Posts: 9
Joined: Thu Oct 25, 2018 8:07 pm

Re: Debian 9 Stretch crashing

Post by fawkesjr » Thu Oct 25, 2018 8:25 pm

All right, but I don't know how I can do it. Can you be more specific about the commands I have to write in the terminal?

fawkesjr
Posts: 9
Joined: Thu Oct 25, 2018 8:07 pm

Re: Debian 9 Stretch crashing

Post by fawkesjr » Fri Oct 26, 2018 1:39 am

I reinstalled softmaker with the command "sudo apt-get install --reinstall softmaker-office-2018" and it seems that my problem is gone. I will test a little more and post here if what I did is a possible solution

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