Unable to save a presentation

Questions and answers about Presentations 2018 for Windows
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argosgr
Posts: 1
Joined: Wed Dec 04, 2019 8:41 am

Unable to save a presentation

Post by argosgr » Wed Dec 04, 2019 8:45 am

New user. It seems that both the "Save" and "Save as" functions are not working. Laptop has Windows 10. Please advice! Thank you!

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 972
Joined: Wed Jun 05, 2019 12:02 pm

Re: Unable to save a presentation

Post by miguel-c » Wed Dec 04, 2019 6:00 pm

Some time ago Microsoft released a feature called Controlled Folder Access, which blocks 'Unauthorized' programs from making changes to certain folders.
This is an anti-ransomware feature to help prevent your data files from being encrypted by ransomware.

The folders protected by default are your- Documents, Pictures, Videos, Music, Favorites, and your Desktop folders.
You can add other folders to the protection list.

However, Controlled Folder Access works on a "block everything by default" basis.
Of course, Microsoft's own software is allowed through by default.

But if you use a 3rd party application you may find that it suddenly cannot save to your Documents (or other protected) folder.

Any 3rd party programs/application that tries to save to, or delete something from, one of the protected folders may be blocked.
(And if you have turned off notifications you will be scratching your head as to why).

It's not clear yet just how many 3rd party programs this affects, it seems that some are affected some are not.

Did you activate a feature called Controlled Folder Access in Windows? This is nice in theory (it helps protect against ransomware), but is not very well implemented by Microsoft. If you have activated this feature, you must add all folders that SoftMaker Office accesses to its exception list. This especially includes the folder My Documents\SoftMaker and ALL folders below it.

https://support.microsoft.com/en-us/hel ... ity-center

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