PMDX showing file not supported

Questions and answers about PlanMaker 2018 for Windows
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rcl252
Posts: 1
Joined: Tue Mar 17, 2020 6:04 am

PMDX showing file not supported

Post by rcl252 » Tue Mar 17, 2020 6:09 am

I have been using the same .pmdx file for over 3 years and while working my system was restarted and now the pmdx file just shows file not supported when it tries to open..The .bak file also wont open.. Please help is there anything else I can do to recover the file or view it?

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 382
Joined: Wed Mar 11, 2020 5:31 pm

Re: PMDX showing file not supported

Post by SuperTech » Tue Mar 17, 2020 6:57 am

Please send us your PlanMaker file on which you have this issue along with the backup file. If you would like to send it to us privately, please send us an e-mail to forum[at]softmaker.de. I am not sure if we will able to recover it or not as it is corrupted but we will do our best efforts for you.
Please also include the forum URL of this topic so that we can trace your e-mail.
https://forum.softmaker.com/viewtopic.php?f=300&t=19629

Thanks

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 902
Joined: Wed Jun 05, 2019 12:02 pm

Re: PMDX showing file not supported

Post by miguel-c » Tue Mar 17, 2020 5:34 pm

I received your files and forwarded them to the developers.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 902
Joined: Wed Jun 05, 2019 12:02 pm

Re: PMDX showing file not supported

Post by miguel-c » Tue Mar 17, 2020 7:03 pm

Sorry, but only the first 600 bytes of both files have content, the rest is filled with zeros.

The files are essentially empty :-(

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