Can't print, PlanMaker freezes on various PCs...

Post your questions, bug reports and suggestions here for PlanMaker 2018 for Windows.

Moderator: SoftMaker Team

Post Reply
nelsant
Posts: 5
Joined: Sun Jan 20, 2019 12:54 am

Can't print, PlanMaker freezes on various PCs...

Post by nelsant » Sun Jan 20, 2019 10:57 pm

Windows 10 Home 64bit, on 2 different PC's.

Tried FreeOffice in December 2018. It worked fine, but sometimes, PlanMaker was slow, so I decide to go with SoftMaker Offcice 2018 NX universal, since there was a 64bit version. FreeOffice is 32bit. Never tried to print on FreeOffice.

Uninstalled FreeOffice, installed SofMaker Office and didn't work. Couldn't even open documents. When I tried to open a document, Plan or Text, program started, but never opened selected documents.

So, maybe because it could be an upgrade, installed FreeOffice again, and then, SoftMaker Office 64bit, and it worked.

But, PlanMaker freezes everytime I need to print. Have to close it on TaskManager, or it gets stuck fever. From time time, it prints, with hours of delay, but with black areas on cell groups, without borders, etc...

Tried to save files on native Sofmaker Office (pmdx);
Tried, to fix installation, using Panel Control, Programs;
Tried to uninstall and re-install printer;
Tried to uninstall 64bit, and install 32bit;

Problem remains on both PCs.

Later, decide to uninstall Sofmaker Office, and go back to FreeOffice, and problem remains.

Reported situation 2 times at support, portuguese (Brasil), but never had an answer. I'm using portuguese (Portugal) version. There's no portuguese (Portugal) support, that is why I used portuguese (Brasil) support.


I really need some help, because at this time, I feel like I have threw money away...

sven-l
SoftMaker Team
SoftMaker Team
Posts: 8123
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: Can't print, PlanMaker freezes on various PCs...

Post by sven-l » Wed Jan 23, 2019 1:47 pm

Could you please try to install the 32bit version of SoftMaker Office 2018 and see if it works better on your machine?
https://www.softmaker.com/en/
Sven Leßmann
SoftMaker Software GmbH

nelsant
Posts: 5
Joined: Sun Jan 20, 2019 12:54 am

Re: Can't print, PlanMaker freezes on various PCs...

Post by nelsant » Wed Jan 23, 2019 11:05 pm

Capturar - Cópia.JPG
Already tried, as explained on first post.

Situation remains.
It's not only with 1 PC or only with 1 printer.
It's the same on 2 different PC's and different printers.

Maybe a problem with download link...?

Trying to insert picture from the "freezing" moment.
It's in portuguese, but it's easy to understand that it's the printing window.
After this, I can only close it with TaskManager, or insisting on closing window, and then, windows reports error to Microsoft.

sven-l
SoftMaker Team
SoftMaker Team
Posts: 8123
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: Can't print, PlanMaker freezes on various PCs...

Post by sven-l » Fri Jan 25, 2019 2:57 pm

Please remove the printer from Windows and then add it again. Make sure the newest available printer driver is installed. Does that help?
Sven Leßmann
SoftMaker Software GmbH

nelsant
Posts: 5
Joined: Sun Jan 20, 2019 12:54 am

Re: Can't print, PlanMaker freezes on various PCs...

Post by nelsant » Tue Jan 29, 2019 5:38 pm

Already did that before first post, no sucess.

Yesterday, 28/1/2018, windows made update kb4476976.
After this, EPSON (one of the printers) also made firmware update.

After this, PlanMaker 64bit is working better and it's possible to print without "freezing".

I don't know if it's normal, but MS Office had a considerable faster response... Sometimes, it's takes about 5 to 10 seconds to save files or make a simple cell alteration.


Is it normal?


Now, I have to try on another 2 PC's (windows 10 64bit and Windows 10 32bit) and different printer (Brother).

nelsant
Posts: 5
Joined: Sun Jan 20, 2019 12:54 am

Re: Can't print, PlanMaker freezes on various PCs...

Post by nelsant » Tue Feb 19, 2019 11:21 pm

Seems to be working fine.


Never had a reply from SUPPORT, very disappointing from a paid software:


https://www.softmaker.com/pt/assistente-de-suporte

sven-l
SoftMaker Team
SoftMaker Team
Posts: 8123
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: Can't print, PlanMaker freezes on various PCs...

Post by sven-l » Wed Feb 20, 2019 9:36 am

So does the problem still exist or does it work fine now?
Sven Leßmann
SoftMaker Software GmbH

nelsant
Posts: 5
Joined: Sun Jan 20, 2019 12:54 am

Re: Can't print, PlanMaker freezes on various PCs...

Post by nelsant » Wed Feb 20, 2019 5:21 pm

Works fine

Post Reply

Return to “PlanMaker 2018 for Windows”