Purchased fonts, but did not receive anything

Post your questions, bug reports and suggestions here for SoftMaker fonts.
Post Reply
aznate
Posts: 4
Joined: Sat Jul 17, 2021 8:24 am

Purchased fonts, but did not receive anything

Post by aznate »

Hello, I would like some assistance please. I purchased the Elegant Script Fonts 2018, Elegant Handwriting Fonts 2018, and Elegant Art Nouveau Fonts 2.0 on July 15th. I did not receive any information about where to download the fonts that I paid for, not in my inbox or in my junk/spam folders. I have emailed support, but have not received a response about my issue.
martin-k
SoftMaker Team
SoftMaker Team
Posts: 2917
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Purchased fonts, but did not receive anything

Post by martin-k »

They were all sent to your Hotmail address. Can you check your junk/spam folder?
Martin Kotulla
SoftMaker Software GmbH
aznate
Posts: 4
Joined: Sat Jul 17, 2021 8:24 am

Re: Purchased fonts, but did not receive anything

Post by aznate »

I mentioned in the original post that there is nothing in my junk/spam folder relating to my purchase.
martin-k
SoftMaker Team
SoftMaker Team
Posts: 2917
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Purchased fonts, but did not receive anything

Post by martin-k »

Contact sales (at) softmaker.com to have the download links sent again.
Martin Kotulla
SoftMaker Software GmbH
aznate
Posts: 4
Joined: Sat Jul 17, 2021 8:24 am

Re: Purchased fonts, but did not receive anything

Post by aznate »

Alright, I will try that. Do you know how long it might take to get a response?
aznate
Posts: 4
Joined: Sat Jul 17, 2021 8:24 am

Re: Purchased fonts, but did not receive anything

Post by aznate »

I emailed the email address that you provided, but I still did not receive a response. Is there any other way that I can get a hold of these download links?

Edit: I received an email with the download links now, thanks for the help.
Post Reply

Return to “SoftMaker Fonts”