Search found 26 matches

by hwl.gmx
Thu Oct 10, 2019 9:01 am
Forum: SoftMaker Office HD for Android (General)
Topic: New Version of SO HD for Android
Replies: 5
Views: 815

Re: New Version of SO HD for Android

Hi Miguel,

Please an update about the new Softmaker Office HD for Android, when should we expect the new version to be ready?
The current (old) version still works most of the time, but there are small annoying bugs that I hope will be fixed in the new version.

Regards,
by hwl.gmx
Wed Dec 05, 2018 2:40 pm
Forum: SoftMaker Office 2018 for Windows (General)
Topic: Password protected document - File format not supported
Replies: 2
Views: 917

Re: Password protected document - File format not supported

Hi Sven, Just an update of the issue. What I did was revert back the file to a previous version, which works perfectly fine. So I don't know what's wrong with the that particular file version and due to the nature of the content, I cannot send the file to your team. I managed to get a workaround how...
by hwl.gmx
Tue Oct 30, 2018 5:44 pm
Forum: SoftMaker Office 2018 for Windows (General)
Topic: Password protected document - File format not supported
Replies: 2
Views: 917

Password protected document - File format not supported

I cannot open a password protected file with an error message saying: File format not supported. The issue got elevated when I tried to open the same file using other Office suites, the file managed to open however I cannot input a password so the opened file only show a scrambled text of encrypted ...
by hwl.gmx
Wed Oct 17, 2018 2:03 pm
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

Hi Sven, Has technical support found the cause of this bug? FYI about a month or two ago I did a fresh reinstallation of Windows 10, however the bug still persist even in the last version (rev 938.1002 - 64bit). Please keep on working on this issue, it might seem trivial but for those affected it br...
by hwl.gmx
Fri Feb 09, 2018 12:12 pm
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

Sven, I tried using the secondary monitor using two different setup in the same laptop: 1. Work: 2nd screen on the left - has the freeze pane bug. 2. Home: 2nd screen on the right - works fine. So as unusual as it sounds, the bug appeared when I setup the 2nd screen on my left. It's working okay wit...
by hwl.gmx
Fri Feb 02, 2018 12:06 pm
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

Hi Sven,

FYI the latest patch update for Softmaker Office 2018 (received it 1-2 days ago) hasn't fixed the freeze pane bug.
by hwl.gmx
Thu Feb 01, 2018 2:36 am
Forum: SoftMaker Office HD for Android (General)
Topic: App crashes when opening files from pCloud
Replies: 3
Views: 12151

App crashes when opening files from pCloud

I have just upgraded to paid Office HD and to my surprise opening documents from pCloud would instantly crash the HD apps (Textmaker, Planmaker, Presentation).

It was working fine on the Free Office mobile, please fix the issue. I'm on Lenovo P780 running android 4.4.2

Regards,
by hwl.gmx
Wed Jan 31, 2018 4:36 pm
Forum: SoftMaker Office Mobile for Android (General)
Topic: Android app - new version update ETA
Replies: 3
Views: 19032

Android app - new version update ETA

The mobile app for android has become my main office suite to use due to its good functionality. However I have been wondering what is the ETA of the new app version? I remember I read somewhere in the forum about an Android mobile app is being developed. The existing android app is good, but UI wis...
by hwl.gmx
Tue Jan 23, 2018 11:03 am
Forum: PlanMaker 2018 for Windows
Topic: unwanted shading appearing in spreadsheets
Replies: 7
Views: 8985

Re: unwanted shading appearing in spreadsheets

sven-l wrote:
Fri Jan 19, 2018 3:28 pm
I will send you a hotfix, it should solve that issue.
Hi Sven,

I have been experiencing this unwanted shading twice in the last two days, can you please send me the hotfix too?
Looks like the issue happens when you "Select All" on a worksheet and change the font type or font size.

Regards,
by hwl.gmx
Sun Jan 21, 2018 1:33 pm
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

Nevermind, I got the technical support email at forum(at)softmaker.de ,correct?
Sent the requested sminfo.txt hopefully you guys can reproduce the issue and find a solution.
Thanks!
by hwl.gmx
Sun Jan 21, 2018 12:33 pm
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

Hi Sven,

There seems to be an awful lot of private data in the sminfo, I'm not comfortable posting it in the forum. What is the technical support email address? I would prefer to send it directly by email.

Regards,
by hwl.gmx
Sun Jan 21, 2018 12:08 pm
Forum: PlanMaker 2018 for Windows
Topic: unwanted shading appearing in spreadsheets
Replies: 7
Views: 8985

Re: unwanted shading appearing in spreadsheets

I too experienced this in one of my spreadsheet.
The shading was all over the place and it was a mess.
by hwl.gmx
Thu Jan 11, 2018 3:49 pm
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

Hi Sven,

Sorry I got caught in an extreme work load I didn't have time to try and install the software in other PC.
FYI the issue still exist in the latest patch.
by hwl.gmx
Mon Dec 11, 2017 10:49 am
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

The document I was using in the short video was created from a new blank document. It happens to an existing document too, so I don't think the file has to do anything with the bug. Whatever spreadsheet file I'm using via Planmaker, it would start making the selection drag to the left as in the vide...
by hwl.gmx
Tue Dec 05, 2017 11:50 am
Forum: PlanMaker 2018 for Windows
Topic: Freeze panes bug
Replies: 25
Views: 17631

Re: Freeze panes bug

Hi Sven, Here you go: https://my.pcloud.com/publink/show?code=XZRl657Zqv9tnkp0T8fSBDONfJl5UyouiNK7 What I did was only activate the freeze window / freeze pane and then left click at anywhere within the spreadsheet table and then it would start make a selection drag to the left. As said previously t...

Go to advanced search