SoftMaker.com

Hi Sven, Just an update of the issue. What I did was revert back the file to a previous version, which works perfectly fine. So I don't know what's wrong with the that particular file version and due to the nature of the content, I cannot send the file to your team. I managed to get a workaround how...

I cannot open a password protected file with an error message saying: File format not supported. The issue got elevated when I tried to open the same file using other Office suites, the file managed to open however I cannot input a password so the opened file only show a scrambled text of encrypted ...

Hi Sven, Has technical support found the cause of this bug? FYI about a month or two ago I did a fresh reinstallation of Windows 10, however the bug still persist even in the last version (rev 938.1002 - 64bit). Please keep on working on this issue, it might seem trivial but for those affected it br...

Sven, I tried using the secondary monitor using two different setup in the same laptop: 1. Work: 2nd screen on the left - has the freeze pane bug. 2. Home: 2nd screen on the right - works fine. So as unusual as it sounds, the bug appeared when I setup the 2nd screen on my left. It's working okay wit...

Hi Sven,

FYI the latest patch update for Softmaker Office 2018 (received it 1-2 days ago) hasn't fixed the freeze pane bug.

I have just upgraded to paid Office HD and to my surprise opening documents from pCloud would instantly crash the HD apps (Textmaker, Planmaker, Presentation).

It was working fine on the Free Office mobile, please fix the issue. I'm on Lenovo P780 running android 4.4.2

Regards,

The mobile app for android has become my main office suite to use due to its good functionality. However I have been wondering what is the ETA of the new app version? I remember I read somewhere in the forum about an Android mobile app is being developed. The existing android app is good, but UI wis...

sven-l wrote: ↑

Fri Jan 19, 2018 3:28 pm

I will send you a hotfix, it should solve that issue.

Hi Sven,

I have been experiencing this unwanted shading twice in the last two days, can you please send me the hotfix too?
Looks like the issue happens when you "Select All" on a worksheet and change the font type or font size.

Regards,

Nevermind, I got the technical support email at forum(at)softmaker.de ,correct?
Sent the requested sminfo.txt hopefully you guys can reproduce the issue and find a solution.
Thanks!

Hi Sven,

There seems to be an awful lot of private data in the sminfo, I'm not comfortable posting it in the forum. What is the technical support email address? I would prefer to send it directly by email.

Regards,

I too experienced this in one of my spreadsheet.
The shading was all over the place and it was a mess.

Hi Sven,

Sorry I got caught in an extreme work load I didn't have time to try and install the software in other PC.
FYI the issue still exist in the latest patch.

The document I was using in the short video was created from a new blank document. It happens to an existing document too, so I don't think the file has to do anything with the bug. Whatever spreadsheet file I'm using via Planmaker, it would start making the selection drag to the left as in the vide...

Hi Sven, Here you go: https://my.pcloud.com/publink/show?code=XZRl657Zqv9tnkp0T8fSBDONfJl5UyouiNK7 What I did was only activate the freeze window / freeze pane and then left click at anywhere within the spreadsheet table and then it would start make a selection drag to the left. As said previously t...

Hi Sven, FYI the bug appears when you are working from a secondary monitor. Using the primary monitor (in my case: laptop) the freeze window does not make a selection drag every time left mouse button is clicked. I even record a video for you, but I can't attach it due to invalid file extension, so ...