Are there any logs to see why this may be crashing? If I open the app normally, it doesn't crash. If I try to open any PDF in the menu or double click a PDF in Explorer the app will open but then instantaneously crash.
Windows 11 - Version 10.0.26100 Build 26100
Crash on Open
Re: Crash on Open
Thank you for reporting this problem. To help us investigate, could you please clarify if this issue occurs with a specific PDF file or with all PDFs?
If it is a specific file, please send it to us for testing.
If the problem occurs with all files, please try reinstalling FreePDF. Additionally, to rule out interference, you can temporarily disable your security software and test again. (Please remember to re-enable it afterwards.)
If it is a specific file, please send it to us for testing.
If the problem occurs with all files, please try reinstalling FreePDF. Additionally, to rule out interference, you can temporarily disable your security software and test again. (Please remember to re-enable it afterwards.)
Re: Crash on Open
It is all PDFs, I have uninstalled and re-installed, and disabled Windows Defender. It still crashes on opening a PDF.SuperTech wrote: Fri Oct 17, 2025 12:44 pm Thank you for reporting this problem. To help us investigate, could you please clarify if this issue occurs with a specific PDF file or with all PDFs?
If it is a specific file, please send it to us for testing.
If the problem occurs with all files, please try reinstalling FreePDF. Additionally, to rule out interference, you can temporarily disable your security software and test again. (Please remember to re-enable it afterwards.)
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raitis.veksejs
- SoftMaker Team
- Posts: 158
- Joined: Fri Sep 15, 2017 1:29 am
Re: Crash on Open
Please send a screenshot of "? > About" and a video demonstrating the crashes. There are plenty of free screen recorders you can get from the Microsoft App Store.
If the file is too big, you can upload it to https://wetransfer.com/ and share a link with us. IMPORTANT: Use the 'Create link,' not 'Send email,' transfer type, and paste the generated link directly as a reply.
Note: We have had crash issues like this in FlexiPDF 2025, but they have already been handled and service packs released. Perhaps you are mixing up FreePDF with FlexiPDF here.
If the file is too big, you can upload it to https://wetransfer.com/ and share a link with us. IMPORTANT: Use the 'Create link,' not 'Send email,' transfer type, and paste the generated link directly as a reply.
Note: We have had crash issues like this in FlexiPDF 2025, but they have already been handled and service packs released. Perhaps you are mixing up FreePDF with FlexiPDF here.