Product key

[GeorgeKaplan]

I'm struggling to get a product key because it says "cannot connect to server". Any ideas? Clearly I have wi fi that's how I downloaded the programme.I have cleared the cache but no luck. Help appreciated.

[SuperTech]

It appears that your FreeOffice software is unable to access the internet. This is often caused by security settings on your computer. To help resolve this, please try the following steps:

1. Check Security Software: Temporarily disable your antivirus or firewall to see if it is blocking FreeOffice. Remember to re-enable it afterward.

2. Proxy Settings: If you use a proxy server, try disabling it temporarily to test the connection.

3. Malware Scan: Run a full system scan to ensure your computer is free from malware, which can sometimes interfere with internet access.

[ImranIffco]

I had also same problem with Retry server connection.
plz help to to sort out this pblm

[SuperTech]

Please apply the troubleshooting steps outlined above.

[tibomars]

Hi,
Same message no connection to server, check your connection.
But I xorm in a company.
I don't have any of the possibilitiés you mentionned in your answer of Sat Aug 23, 2025 7:40 pm
Can I ask for a key anywhere from your website for example ?
Does any other option exist ?
Thank you
Best regards

[mariniel]

I am encountering the same problem. I already tried disabling the firewall and the anti-virus, running as admin, flush dsn, restarting the computer, reinstalling and doing everything all over again in different order multiple times. Nothing works.
Please, help.

[SuperTech]

Thanks for posting.

Are you still seeing “Retry server connection” when requesting a free product key? If so, please try the request again on another network, such as a mobile hotspot, with your firewall and antivirus left enabled.

If the error persists, please let us know whether it appears before or after you submit your email address, and which Windows version and FreeOffice revision you’re using. A screen recording of the error would also help. Please hide your email address and any product key before posting it.

You can check for updates from the ? icon in the FreeOffice ribbon. FreeOffice update instructions

[satchman]

Hey Guys,

I have a Product Key Question:

I have Softmaker Free Office 2024 on two Windows 11 PC's When version 2026 gets released, I know that it is recommended to uninstall 2024 first for best results, because this is a new version. But should we keep the same product key for 2024 if we can, or is a new product key recommended?

Satch