No one responded to me after I submitted my request through customer support. I submitted it through the correct channel

[Văn Phước Nguyễn]

What should I do now? I sent an email a while ago, but so far no one has responded. What’s going on?

I sent an email in English. I entered the email address correctly—there were no mistakes at all. I’ve always received replies before, so why is this happening now?

I sent it successfully

I checked all the folders in my email (Google)

[Văn Quang Nguyễn VN]

I’ve had the same problem!

[Văn Quang Nguyễn VN]

This is rather strange. I used to receive replies, but now I’m not getting any. I’ve checked all my Google Mail folders but can’t find any reply from Softmaker. I did send my enquiry via the correct customer support channel

I’m very worried; I’m not sure if my email is being blocked by the Softmaker system because I’m using a Google Email address. But if I am being blocked, they should have notified me that: ‘Your message has been blocked.’ Instead, they’ve replied saying: ‘We have received your message and will reply via email.’

I also wonder whether Softmaker is overwhelmed by the sheer volume of emails received from countries around the world. Are the emails I send actually being taken seriously? And do I really have to wait a whole month for a reply?

I love Softmaker and would never use any other software. I exclusively use Softmaker’s ‘Office’ suite. The way Softmaker treats its customers has made me feel disrespected, as if I were an invisible customer. I still use the software, but customer support has gone silent, leaving me feeling as though I’m using software with no provider at all.

Softmaker, please let me know what is happening with my emails. Does Softmaker truly respect customers who send so many suggestions for new features and software?

[Văn Phước Nguyễn]

I'm just like you. You're not the only one—I am, too.

[Văn Phước Nguyễn]

I’ve been waiting for a response from you guys for a long time, but now I can’t wait any longer. Customer support used to work very well—they’d respond quickly within a day—but now it’s become much worse. I wonder if anyone else besides me and that other person is having this problem?

I’ve checked all my email folders, but there’s nothing there. I check them regularly every day, hoping for a reply, but there’s nothing. I submitted my request through the correct customer support channel. I hope Softmaker can check to see if my email was accidentally overlooked. I’m a loyal Softmaker user and have never used any other software. The way Softmaker is treating me is unacceptable. Neither my posts nor the other person’s have received a response. Yet when it comes to other users’ posts, Softmaker responds???

What’s going on with me and that other person? My forum account is working normally, the website loads fine, and I can still send support emails. No one has blocked or banned me. I just don’t understand what’s going on here.

[Văn Phước Nguyễn]

I wonder if there are any holidays in Germany?

Where is my email? Was it accidentally overlooked, or was it intentionally ignored? I don’t think Softmaker would ever do something so outrageous as to intentionally ignore a customer’s email. But I’m starting to suspect that Softmaker is deliberately ignoring the emails customers have sent.

I wonder if anyone else has encountered this issue.