No one responded to me after I submitted my request through customer support. I submitted it through the correct channel

[Văn Phước Nguyễn]

What should I do now? I sent an email a while ago, but so far no one has responded. What’s going on?

I sent an email in English. I entered the email address correctly—there were no mistakes at all. I’ve always received replies before, so why is this happening now?

I sent it successfully

I checked all the folders in my email (Google)

[Văn Quang Nguyễn VN]

I’ve had the same problem!

[Văn Quang Nguyễn VN]

This is rather strange. I used to receive replies, but now I’m not getting any. I’ve checked all my Google Mail folders but can’t find any reply from Softmaker. I did send my enquiry via the correct customer support channel

I’m very worried; I’m not sure if my email is being blocked by the Softmaker system because I’m using a Google Email address. But if I am being blocked, they should have notified me that: ‘Your message has been blocked.’ Instead, they’ve replied saying: ‘We have received your message and will reply via email.’

I also wonder whether Softmaker is overwhelmed by the sheer volume of emails received from countries around the world. Are the emails I send actually being taken seriously? And do I really have to wait a whole month for a reply?

I love Softmaker and would never use any other software. I exclusively use Softmaker’s ‘Office’ suite. The way Softmaker treats its customers has made me feel disrespected, as if I were an invisible customer. I still use the software, but customer support has gone silent, leaving me feeling as though I’m using software with no provider at all.

Softmaker, please let me know what is happening with my emails. Does Softmaker truly respect customers who send so many suggestions for new features and software?

[Văn Phước Nguyễn]

I'm just like you. You're not the only one—I am, too.