Equation Editor produces narrow rendering and bad spacing in Office 2021

Post here those questions, bug reports and suggestions for SoftMaker Office 2021 for Windows that do not fit in any of the application-specific subforums.
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coffee
Posts: 4
Joined: Sat Aug 17, 2019 4:16 pm

Equation Editor produces narrow rendering and bad spacing in Office 2021

Post by coffee »

I have found what appears to be a rendering problem with equations created using SoftMaker's internal Equation Editor in Office 2021 (version 2021.11.5.1068).

If I create an equation, it looks correct while the Equation Editor is open. When I close the editor, the equation is sometimes rendered noticeably too narrow and more upright than it should be, with unusual spacing. The same problem occurs in both TextMaker 2021 and Presentations 2021.

I have found an interesting workaround. If I copy the badly rendered equation object from SoftMaker into Microsoft Word 2013, Word displays it correctly. If I then copy it from Word and paste it back into SoftMaker, it also displays correctly in SoftMaker.

So the same equation can be rendered incorrectly by SoftMaker, correctly by Word, and then correctly by SoftMaker after passing through Word.

This makes me suspect that SoftMaker 2021 is mismanaging the OLE rendering, while Microsoft Word is handling the same object correctly.

Has anyone else encountered this? Is there a setting, update, or known fix for this rendering problem?
coffee
Posts: 4
Joined: Sat Aug 17, 2019 4:16 pm

Re: Equation Editor produces narrow rendering and bad spacing in Office 2021

Post by coffee »

Since posting this, I observed the same effect in FreeOffice 2024 as well as Softmaker 2021.

I don't think this is a flaw in the built in legacy Softmaker Equation Editor, as it also occurs with my much newer Equation Editor, which also communicates with Softmaker via OLE. It seems to be a bug in the way that Softmaker processes OLE objects.

I have already confirmed that Microsoft Office does this processing correctly, meaning the Softmaker team just needs to investigate it and fix it. I submitted a bug report, which was confirmed by the response team who replied that they have submitted it to the developers.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 4054
Joined: Wed Mar 11, 2020 5:31 pm

Re: Equation Editor produces narrow rendering and bad spacing in Office 2021

Post by SuperTech »

Thanks for your post.

To better understand the issue, please share a screenshot showing the problem along with the file in which you are experiencing the issue.

If the file contains confidential information, you can send it to forum[at]softmaker.com and include a link to this forum post for reference.
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