Can't Request License Key

[rjn]

For some unknown reason, after downloading FreeOffice for Mac, I cannot type my email address in the dialog box to request a license key. I've never seen this happen with any application before. I've tried re-downloading the software, but the same problem re-occurs.

[miguel-c]

Hi, what keyboard language do you use and what email address are you entering?

[rjn]

I use US English, but nothing can be typed into the email address field. It’s acting like a database field that I do not have permission. I use the same email address that I use for this forum.

[miguel-c]

What macOS version do you have?

[rjn]

MacOS 10.14.6

[miguel-c]

Hi, sorry for the delay. Has the problem been solved in the meanwhile?

[rjn]

No, nothing has changed. I still can’t input my email address to get the license key.

[miguel-c]

Could you please change your computer date back to the day after you installed it and then go to "? | About | Write System Information" and send us the generated file?

Afterward, don't forget to set your date to today.

[rjn]

I tried re-installing the app with the application support file deleted. I was able to get a working trial copy -- working in every sense except for any keyboard inputs. I can create a new document and do anything from the toolbar using the mouse (insert symbol, insert section breaks\, insert table, etc.), but nothing from the keyboard.

I've attached the file you requested. Thanks.

[miguel-c]

Thanks, I've forwarded the issue to the developers and I'll let you know of their reply.

[miguel-c]

Please try the following:
a) Enable "Extended support for Asian fonts" in Tools>Options>General. Is the keyboard working now?

b) Try to use the mac virtual keyboard. Does the virtual keyboard work?

c) In macOS country settings you should leave "English" as the primary language, but please try to set the country (Region) to let say "Germany". Is the keyboard working now?

[rjn]

Apologies for the delayed response. Enabling "Extended support for Asian fonts" works! is there a reason why that works? Thanks for your help!

[miguel-c]

That option uses an almost completely different code for typing.