Can't update

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vikingson
Posts: 42
Joined: Wed Oct 11, 2017 6:46 pm

Can't update

Post by vikingson » Thu Nov 07, 2019 2:26 am

When I try to update to service pack 972 I get a pop up window that says: The process cannot access the file because it is being used by another process.

any idea how I can get this to update?
Thanks!

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 441
Joined: Wed Jun 05, 2019 12:02 pm

Re: Can't update

Post by miguel-c » Sat Nov 09, 2019 10:31 pm

Hi, I'd suggest you close TextMaker, PlanMaker, and Presentations when that message appears.

If it doesn't work:
1. uninstall SoftMaker Office (or Free Office)
2. download the latest version from our website
3. install it again

vikingson
Posts: 42
Joined: Wed Oct 11, 2017 6:46 pm

Re: Can't update

Post by vikingson » Sat Nov 09, 2019 11:48 pm

miguel-c wrote:
Sat Nov 09, 2019 10:31 pm
Hi, I'd suggest you close TextMaker, PlanMaker, and Presentations when that message appears.

If it doesn't work:
1. uninstall SoftMaker Office (or Free Office)
2. download the latest version from our website
3. install it again
Thanks! Will give it a shot.

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