Can't activate the program

Questions and answers about FlexiPDF 2019 for Windows
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REP
Posts: 4
Joined: Wed May 18, 2016 11:36 pm

Can't activate the program

Post by REP »

The product key which I got when I bought the program is continually rejected. Does anyone else have this problem?
martin-k
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Re: Can't activate the program

Post by martin-k »

What is the error message? Also, please verify that you try to enter the key in FlexiPDF 2019 and not 2017.
Martin Kotulla
SoftMaker Software GmbH
REP
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Joined: Wed May 18, 2016 11:36 pm

Re: Can't activate the program

Post by REP »

Internal error (-7)
Attachments
2019-02-26_215438_internal_error.jpg
sven-l
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Re: Can't activate the program

Post by sven-l »

There are no other customers reporting this issue. Are you working behind a proxy server? It is possible that FlexiPDF cannot reach the license server.
Sven Leßmann
SoftMaker Software GmbH
kenj
Posts: 4
Joined: Mon Sep 07, 2015 4:54 pm

Re: Can't activate the program

Post by kenj »

I reported this problem within the last week. Support suggested Comodo Firewall may be the problem.
I spent the last few days trying everything connected with antivirus/firewalls. Nothing works with regards to Windows10 64 Bit (vmware & virtualbox).
Tried one last time in Win 7 64 Bit (virtualbox) with exact same Comodo and DID NOT disable anything and the activation completed flawlessly.
I had no trouble with Flexi 2017 on either Win 10 machines.

Hope this helps
kenj
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Joined: Mon Sep 07, 2015 4:54 pm

Re: Can't activate the program

Post by kenj »

Activation now working correctly with Windows 10 1903 Update. :D
miguel-c
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Re: Can't activate the program

Post by miguel-c »

So after you updated Windows 10 to 1903, it suddenly activated?
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