cannot open file from cryptomator vault

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makan
Posts: 7
Joined: Mon Aug 24, 2015 3:01 pm
Location: Indonesia

cannot open file from cryptomator vault

Post by makan » Wed Jan 09, 2019 9:58 am

hi team,

since my cryptomator upgraded to latest version, i cannot open any pdf file from my vault anymore.
i should copy it first to drive c: or d: before i can open my pdf file.

any workaround for this issue?
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2019-01-09_155725.png
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sven-l
SoftMaker Team
SoftMaker Team
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Re: cannot open file from cryptomator vault

Post by sven-l » Thu Jan 10, 2019 1:45 pm

Does it work with other PDF viewers like Acrobat Reader?
Sven Leßmann
SoftMaker Software GmbH

makan
Posts: 7
Joined: Mon Aug 24, 2015 3:01 pm
Location: Indonesia

Re: cannot open file from cryptomator vault

Post by makan » Mon Jan 14, 2019 5:50 am

yes acrobat reader can open it from cryptomator vault properly
2019-01-14_114534.png
opened with acrobat reader

sven-l
SoftMaker Team
SoftMaker Team
Posts: 8249
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
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Re: cannot open file from cryptomator vault

Post by sven-l » Fri Jan 18, 2019 9:26 am

Pleas try uninstalling and the installing FlexiPDF again. Does that work?
Sven Leßmann
SoftMaker Software GmbH

makan
Posts: 7
Joined: Mon Aug 24, 2015 3:01 pm
Location: Indonesia

Re: cannot open file from cryptomator vault

Post by makan » Wed Jan 23, 2019 11:50 am

hi sven,

after i re-install felxipdf, i can open a pdf file from menu File - Open.
however i still cannot open a pdf file if i directly double click it on File Explorer (vault drive)

sven-l
SoftMaker Team
SoftMaker Team
Posts: 8249
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: cannot open file from cryptomator vault

Post by sven-l » Wed Jan 23, 2019 5:00 pm

Try right mouse click on the PDF file, then "Open with..." and select FlexiPDF. Here you can enable the option that sets FlexiPDF as the default program for PDF files.
Sven Leßmann
SoftMaker Software GmbH

makan
Posts: 7
Joined: Mon Aug 24, 2015 3:01 pm
Location: Indonesia

Re: cannot open file from cryptomator vault

Post by makan » Wed Jan 30, 2019 6:15 am

hi sven,

yes, it could be good workaround.
thank you for your help 8)

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