Can't log into Google drive

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Soapm
Posts: 15
Joined: Wed Oct 10, 2018 8:11 pm

Can't log into Google drive

Post by Soapm » Sat Oct 13, 2018 12:21 pm

What does it take to get timely and consistent support with this app. I bought the paid "full" version of textmaker on Wednesday and haven't been able to log into my Google Drive, which is the reason I considered this app. The same day I opened a ticket from the website and haven't received a ticket number or response, and I've posted my situation on this forum. What does it take to get support for this app?

I have a Galaxy TabS 8.4 with Office HD: TextMaker FULL and I get a local host error when I try to log into my google drive. I've deleted my cache on both the app and my browser and still have the problem.

I also tried loading the full version on my KeyOne android phone and it get's the same error.

I then loaded it through Bluestacks, android emulator and it was able to log in. The problem is, I can't take the emulator with me which is why i have the tablet.

Is there a number we call or how do we get support with this app? Or how do we get a refund?

sven-l
SoftMaker Team
SoftMaker Team
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Re: Can't log into Google drive

Post by sven-l » Thu Oct 18, 2018 12:06 pm

Sven Leßmann
SoftMaker Software GmbH

Soapm
Posts: 15
Joined: Wed Oct 10, 2018 8:11 pm

Re: Can't log into Google drive

Post by Soapm » Fri Oct 19, 2018 9:44 pm

sven-l wrote:
Thu Oct 18, 2018 12:06 pm
Please see here:
https://forum.softmaker.com/viewtopic.p ... 449#p60507
I re-imaged my tablet several times and finally got it to authenticate. It didn't work until I loaded the OS without xposed and magisk. That defeated the effort and purpose of "rooting" the tablet. I'm not that technical of a person but other apps like Google drive, backup, folder sync, etc... all authenticated just fine with the tablet rooted so I'm not sure how this application is authenticating differently from those apps causing it to go to localhost.

Now i have to decide if I want applications like greenify, root explorer, etc... to work or do I want this app to have access to google drive??? I don't think I should have to pay money and make a choice since other apps authenticate just fine.

numbuser
Posts: 1
Joined: Mon Oct 22, 2018 1:45 am

Re: Can't log into Google drive

Post by numbuser » Mon Oct 22, 2018 1:49 am

Exact same problem, i bought the paid version (TEXTMAKER Android HD FUll) but I can't log into Google Drive.
I sent a support request a week ago but haven't received any information.

sven-l
SoftMaker Team
SoftMaker Team
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Re: Can't log into Google drive

Post by sven-l » Mon Oct 22, 2018 7:57 am

numbuser wrote:
Mon Oct 22, 2018 1:49 am
Exact same problem, i bought the paid version (TEXTMAKER Android HD FUll) but I can't log into Google Drive.
I sent a support request a week ago but haven't received any information.
I couldn't find any request with the e-mail address you used here in the forum. Please send me a PM with the e-Mail you used to write the the support team.
Sven Leßmann
SoftMaker Software GmbH

standuncan
Posts: 2
Joined: Fri Dec 07, 2018 12:29 am

Re: Can't log into Google drive

Post by standuncan » Fri Dec 07, 2018 12:43 am

Hi Sven,
I appreciate your telling soapm that he should write to you personally to get an answer. Most tech support people don't address users so directly. However, that doesn't help the rest of us. Numbuser and I have the same problem. And we need the same help and advice that you are giving to Soapm privately. Help us out.

Here is a more detailed description of the problem. I can save Textmaker for android files to Dropbox and to Onedrive, but not to Google drive. I don't know why.

When I try, what I get first is "Choose an account to continue to SoftMaker Office Mobile for Android" and it gives a list of the gmail accounts that I have. When I click on one (and I've tried it on all of them) I get the standard Permissions page, "SoftMaker Office Mobile for Android wants to access your Google Account..." etc.
And when I agree to all of that, I get:
"This site can’t be reached
localhost refused to connect.
Did you mean http://localhost.us/?
Search Google for localhost
ERR_CONNECTION_REFUSED"

I get this every time with every gmail account that I give them. I only get this when trying to save to a Google drive, not any of the others that softmaker so wonderfully works with.

Can you help me and the many others who are also having this problem?

And if there is any other information you need to uncover the problem, feel free to ask.

Thanks,

Stan

standuncan
Posts: 2
Joined: Fri Dec 07, 2018 12:29 am

Re: Can't log into Google drive

Post by standuncan » Sun Dec 09, 2018 1:21 am

Sven,
Your response above to soapm was very disappointing. After he more than begged (maybe "ranted" is better) someone from softmaker to respond to his question, you said something like, "try this link." That was it, your whole response. And the link you sent him to was just another page on this forum, in which someone else had the same problem and you suggested that he try it by wifi only, and he did and reported that it didn't help. THAT was the suggested solution that you offered for soapm.
And then you came back to him saying you don't have anymore solutions so you'll mention it to the engineers.

Why did you do that? Why didn't you just repeat the suggestion you gave to the other person? It would have saved all of us (yourself included) a lot of time.

So, in any case, you don't know how to fix it. I guess all we can do is wait it out and hope that one of the engineers you mention it to will look into it.

Stan

sven-l
SoftMaker Team
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Re: Can't log into Google drive

Post by sven-l » Wed Dec 12, 2018 2:44 pm

standuncan wrote:
Fri Dec 07, 2018 12:43 am

When I try, what I get first is "Choose an account to continue to SoftMaker Office Mobile for Android" and it gives a list of the gmail accounts that I have.
Are you working with SoftMaker Mobile for Android or SoftMaker HD for Android? Please try again with SoftMaker HD or HD Basic (available for free in the Google Playstore) and invole File=>Open, then select Google Drive. Does this work?
Sven Leßmann
SoftMaker Software GmbH

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