100% CPU Usage

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astronos2007
Posts: 10
Joined: Wed Apr 04, 2018 1:51 pm

100% CPU Usage

Post by astronos2007 » Mon May 07, 2018 10:48 am

Sometimes, in the SoftMaker Office Linux apps, there is an abnormal 100% CPU usage when, apparently, the software does nothing.
Steps to reproduce in TextMaker:
1) Create a new document
2) Go to Paragraph Styles menu
3) Click Organize -> New
4) Give it a name or leave it as is and click OK
In the paragraph settings menu that follows, one core of the CPU is used at 100% for no reason, and my laptop cooler is going crazy.

The same happens when I open Presentations and let it open for a couple of minutes, with nothing going on in it.
System: Debian 9.4 Stretch 64 bit with XFCE Desktop Environment, ASUS ROG GL553VE laptop.

EDIT: I noticed that, leaving the software in that state with the paragraph settings window open and the CPU crazy, if I try to open another document with TextMaker using double click in my file manager (Thunar), TextMaker freezes completely and it is unresponsive untill you kill the process from "htop".
Attachments
sminfo.txt
System info
(377.86 KiB) Downloaded 19 times
Screenshot_2018-05-07_11-46-01.png
Screenshot to show high CPU usage

sven-l
SoftMaker Team
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Re: 100% CPU Usage

Post by sven-l » Tue May 08, 2018 3:09 pm

I installed SoftMaker Office 2018 in a Debian 9.4.0 64bit but there is no 100% cpu usage while working with TextMaker or Presentations the way you described it.
Sven Leßmann
SoftMaker Software GmbH

astronos2007
Posts: 10
Joined: Wed Apr 04, 2018 1:51 pm

Re: 100% CPU Usage

Post by astronos2007 » Tue May 08, 2018 3:22 pm

Could it be a font problem? I have many TTF fonts installed. Or maybe a Desktop Environment related issue. I'm using XFCE 4.

sven-l
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Re: 100% CPU Usage

Post by sven-l » Tue May 08, 2018 3:46 pm

You could try to uninstall/remove some of the fonts. Does it help?
Sven Leßmann
SoftMaker Software GmbH

astronos2007
Posts: 10
Joined: Wed Apr 04, 2018 1:51 pm

Re: 100% CPU Usage

Post by astronos2007 » Tue May 08, 2018 6:01 pm

Uninstalled all my fonts, rebuilt the font cache, same behaviour. Installed them again, rebuilt the font cache again, the same behaviour. So the issue is not because of the fonts.

sven-l
SoftMaker Team
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Re: 100% CPU Usage

Post by sven-l » Fri May 11, 2018 9:18 am

Does it help to deactivate openGL in the Settings?
Sven Leßmann
SoftMaker Software GmbH

astronos2007
Posts: 10
Joined: Wed Apr 04, 2018 1:51 pm

Re: 100% CPU Usage

Post by astronos2007 » Fri May 11, 2018 12:27 pm

Unfortunately, not :( I tested that already.

sven-l
SoftMaker Team
SoftMaker Team
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Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
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Re: 100% CPU Usage

Post by sven-l » Mon May 14, 2018 10:35 am

Please run TextMaker with the -debug parameter (Start the terminal and enter ‘textmaker18 -debug’ without the ‘). This will log the launch of the software in the file tmlog.txt. Using this log file we can find out what happened.

Please send us that file to forum(at)softmaker.com referring to that thread.
Sven Leßmann
SoftMaker Software GmbH

astronos2007
Posts: 10
Joined: Wed Apr 04, 2018 1:51 pm

Re: 100% CPU Usage

Post by astronos2007 » Sat May 19, 2018 12:17 pm

Thank you for your time, sven-l! I did as you said, I sent the file. I hope it will be helpful in solving the issue.

astronos2007
Posts: 10
Joined: Wed Apr 04, 2018 1:51 pm

Re: 100% CPU Usage

Post by astronos2007 » Thu Aug 16, 2018 2:46 pm

Bump: same behavior on a freshly installed machine with Debian 9.5 Stretch 64 bit, with XFCE 4 Desktop Environment. Also, same issue with the Free version of Softmaker Office 2018.

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