rev. 768: “Check for Update” fails

General questions and answers about SoftMaker Office 2016 for Windows. Don't post application-specific questions here, but in the appropriate subforum.
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Dirge
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Joined: Mon Mar 14, 2016 9:07 pm

rev. 768: “Check for Update” fails

Post by Dirge » Fri Jan 12, 2018 12:38 am

Since updating from rev. 766 to rev. 768 using the newest service pack, the Help > Check for Updates feature no longer works. When I try to check for updates, I receive the following error message:

It is not possible to establish a connection to www.softmaker.com.
The following error has returned:
12157


This problem occurs on my Windows XP (SP3) PC, which has an Athlon XP CPU without SSE2 support, but it does not occur on my dad’s Windows 7 PC.

sven-l
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Re: rev. 768: “Check for Update” fails

Post by sven-l » Mon Jan 15, 2018 1:40 pm

Please try again. It should work now. I tried it a few seconds ago with rev.768 and the update check worked properly (but of course it hasn't found any new update).
Sven Leßmann
SoftMaker Software GmbH

sven-l
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Re: rev. 768: “Check for Update” fails

Post by sven-l » Mon Jan 15, 2018 1:49 pm

Edit: Ok, the update checker does not work with Windows XP but with Windows 10. I reported this to the developers. Thank you!
Sven Leßmann
SoftMaker Software GmbH

Dirge
Posts: 8
Joined: Mon Mar 14, 2016 9:07 pm

Re: rev. 768: “Check for Update” fails

Post by Dirge » Mon Jan 15, 2018 5:03 pm

sven-l wrote:
Mon Jan 15, 2018 1:49 pm
Edit: Ok, the update checker does not work with Windows XP but with Windows 10. I reported this to the developers. Thank you!
Thanks for the fast response.

martin-k
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Re: rev. 768: “Check for Update” fails

Post by martin-k » Thu Jan 18, 2018 4:29 pm

Windows XP does not let us access the update checker using https. Any newer version of Windows does.

This won't be changed in the near future. Simply disable the update checker. If we release another service pack for SoftMaker Office 2016, we will notify you via our newsletter.
Martin Kotulla
SoftMaker Software GmbH

Dirge
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Joined: Mon Mar 14, 2016 9:07 pm

Re: rev. 768: “Check for Update” fails

Post by Dirge » Thu Jan 18, 2018 6:26 pm

martin-k wrote:
Thu Jan 18, 2018 4:29 pm
Windows XP does not let us access the update checker using https. Any newer version of Windows does.

This won't be changed in the near future. Simply disable the update checker. If we release another service pack for SoftMaker Office 2016, we will notify you via our newsletter.
Sounds reasonable to me. Thanks.

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