Applications won't start after installing rev. 752 service pack

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hcastill
Posts: 2
Joined: Mon May 09, 2016 2:17 pm

Applications won't start after installing rev. 752 service pack

Post by hcastill » Mon May 09, 2016 2:57 pm

Hi all,

I'm using SoftMaker Office Standard 2016 on Ubuntu Mate 16.04 64-bit, rev. 749. When I installed the service pack - rev. 752, the applications stopped working. They didn't start when launched (the process of the program starts running but then quits silently). Uninstalling and reverting to rev. 749 solved the problem.

After investigating a little, it seems to be related to change 33932: "The applications no longer use SDL, but make straight OpenGL calls. This solves problems with some video drivers and keyboard configurations. The applications react again to xmodmap", but I don't know how to fix or circumvent the issue. I wouldn't like to be stuck in rev. 749 while new features and fixes appear in new revisions.
Thanks for any help

JohnbCallander
Posts: 91
Joined: Mon Mar 01, 2010 3:31 pm

Re: Applications won't start after installing rev. 752 service pack

Post by JohnbCallander » Tue May 10, 2016 10:50 pm

See my post on 16.04 it might fix your problem as I think it has to do with 16.04 rather than SoftMaker Office.

hcastill
Posts: 2
Joined: Mon May 09, 2016 2:17 pm

Re: Applications won't start after installing rev. 752 service pack

Post by hcastill » Wed May 11, 2016 10:30 am

The problem seems to be more on the graphics side, since I don't use the Software app to install .deb files. I use GDebi and the command line and all apps install with no issues (Google Chrome, Nylas N1 and SoftMaker Office 2016 rev. 749, for instance).

Thank you, anyway. I'll keep trying.

JohnbCallander
Posts: 91
Joined: Mon Mar 01, 2010 3:31 pm

Re: Applications won't start after installing rev. 752 service pack

Post by JohnbCallander » Wed May 18, 2016 8:46 pm

Thanks for the thanks and I will look to see how you get on.

bkurt782
Posts: 3
Joined: Wed May 25, 2016 2:35 pm

Re: Applications won't start after installing rev. 752 service pack

Post by bkurt782 » Wed May 25, 2016 2:47 pm

I am having a similar option on Fedora 23 after installing the 752 service pack. None of the applications will launch now. Instead I get small dialog box that says: Make sure that the resource file exists. If it does, try setting the SMPATH variable. Prior to upgrading to the 752 service pack for linux everything was working just fine. I have a screen shot of the dialog window I see.
softmaker_error.png
softmaker_error.png (5.23 KiB) Viewed 9878 times
Last edited by bkurt782 on Wed May 25, 2016 2:54 pm, edited 1 time in total.

martin-k
SoftMaker Team
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Re: Applications won't start after installing rev. 752 service pack

Post by martin-k » Wed May 25, 2016 2:52 pm

Uninstall the old RPM, then install the new one. Does that help?
Martin Kotulla
SoftMaker Software GmbH

bkurt782
Posts: 3
Joined: Wed May 25, 2016 2:35 pm

Re: Applications won't start after installing rev. 752 service pack

Post by bkurt782 » Wed May 25, 2016 3:13 pm

I've never actually had removing and re-installing a rpm package fix something before, but it indeed did the trick. There must be something in the scriptlets to make that happen. Is it best practice to always remove the rpm and then install the new version rather than doing an upgrade? Thanks for the help.

martin-k
SoftMaker Team
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Re: Applications won't start after installing rev. 752 service pack

Post by martin-k » Wed May 25, 2016 3:28 pm

Normally this should not be necessary. We made a change for openSUSE (because of a bug in their distribution), and this now backfires on other distributions. We have implemented a different approach for future service packs.
Martin Kotulla
SoftMaker Software GmbH

bkurt782
Posts: 3
Joined: Wed May 25, 2016 2:35 pm

Re: Applications won't start after installing rev. 752 service pack

Post by bkurt782 » Wed May 25, 2016 5:22 pm

Sounds good. Thank you for the information.

attilas
Posts: 34
Joined: Mon Dec 07, 2015 2:49 pm

Re: Applications won't start after installing rev. 752 service pack

Post by attilas » Thu Jun 09, 2016 10:19 pm

martin-k wrote:We made a change for openSUSE (because of a bug in their distribution), and this now backfires on other distributions.
I had the same problem describe by bkurt782 with OpenSUSE Tumbleweed :D

asterixxer
Posts: 1
Joined: Fri Jul 08, 2016 3:28 pm

Re: Applications won't start after installing rev. 752 service pack

Post by asterixxer » Fri Jul 08, 2016 3:31 pm

I had the same Problems on suse Leap.
After deleting the rpm and reinstalling, everything works fine...

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