Presentation 2024 keeps crashing with embedded videos

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olorin
Posts: 6
Joined: Wed May 31, 2023 9:52 am

Presentation 2024 keeps crashing with embedded videos

Post by olorin »

Hi,
When playing an embedded video, Presentation 2024 for Linux crashes. I have filed a crash report.
I had a similar problem with Presentation 2021 (https://forum.softmaker.com/viewtopic.php?f=391&t=23316), and I see that other users have it also for Presentation NX (https://forum.softmaker.com/viewtopic.php?f=466&t=23643).

I hope that this problem will be resolved soon, because not being able to embed videos is a huge limitation
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3000
Joined: Wed Mar 11, 2020 5:31 pm

Re: Presentation 2024 keeps crashing with embedded videos

Post by SuperTech »

Thank you for reporting this issue and crash report but seems you forgot to attach the file due to which Presentations is crashing.

Please share the file and the movie clip using which Presentation is crashing and let us know the steps which causing this crash.

If your file is private, please send it to forum[at]softmaker.com with the link of this post.
olorin
Posts: 6
Joined: Wed May 31, 2023 9:52 am

Re: Presentation 2024 keeps crashing with embedded videos

Post by olorin »

Sure, here's the attached presentation
Attachments
crash.pptx
(2.52 MiB) Downloaded 32 times
SuperTech
SoftMaker Team
SoftMaker Team
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Joined: Wed Mar 11, 2020 5:31 pm

Re: Presentation 2024 keeps crashing with embedded videos

Post by SuperTech »

Thank you for sharing this file, but we are unable to reproduce this crash. I have forwarded the file to our developer team.
HimInDoors
Posts: 1
Joined: Sat Jun 08, 2024 9:20 pm

Re: Presentation 2024 keeps crashing with embedded videos

Post by HimInDoors »

I am a brand new SoftMaker NX user and am also getting the same issue when trying to embed MP4 videos in Presentations.

I create a simple slide show with only two slides: the first is a simple text title slide, the second slide is blank. I select the second slide and try to add the MP4 video (about 35MB in size) but nothing happens and the software freezes. I have to kill the process to get back control of my computer.

This issue is repeatable with different MP4 videos of varying sizes. The subject MP4 file plays perfectly using the default media player for my system; I have all necessary 'restricted-extras' codecs installed.

System:-
Linux Mint 21.3
Cinnamon 6.0.4
Kernel 5.15.0-107
Desktop Dell Optiplex 3050 with i5-7500, and AMD Radeon HD 8570 graphics card
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3000
Joined: Wed Mar 11, 2020 5:31 pm

Re: Presentation 2024 keeps crashing with embedded videos

Post by SuperTech »

Please share your file in which you are getting this crash and also did you install video codec during installation of Linux Mint?
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