2011 fails to start on Arch

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jose@cybergalvez.com
Posts: 2
Joined: Thu May 09, 2024 12:14 am

2011 fails to start on Arch

Post by jose@cybergalvez.com »

All the softmaker suite applications fail to start if the computer is on the network with the following crash report:

Code: Select all

May 08 18:03:34 CarbonPuker systemd-coredump[17796]: [🡕] Process 17537 (textmaker) of user 1000 dumped core.
                                                     
                                                     Module libnxegl.so without build-id.
                                                     Stack trace of thread 17793:
                                                     #0  0x0000744ec9a4273a n/a (libcrypto.so.3 + 0x24273a)
                                                     #1  0x0000744ec995079c n/a (libcrypto.so.3 + 0x15079c)
                                                     #2  0x0000744ec9d3ea28 n/a (libssl.so.3 + 0x17a28)
                                                     #3  0x0000744ec9d9c29c n/a (libssl.so.3 + 0x7529c)
                                                     #4  0x0000744ec9da0185 n/a (libssl.so.3 + 0x79185)
                                                     #5  0x0000744ec9db18a3 n/a (libssl.so.3 + 0x8a8a3)
                                                     #6  0x0000744ec9daa91d n/a (libssl.so.3 + 0x8391d)
                                                     #7  0x0000744ecacf0d8f n/a (libcurl.so.4 + 0x7ed8f)
                                                     #8  0x0000744ecacf2a2b n/a (libcurl.so.4 + 0x80a2b)
                                                     #9  0x0000744ecacecd2f n/a (libcurl.so.4 + 0x7ad2f)
                                                     #10 0x0000744ecac90de9 n/a (libcurl.so.4 + 0x1ede9)
                                                     #11 0x0000744ecac7f2c2 n/a (libcurl.so.4 + 0xd2c2)
                                                     #12 0x0000744ecac88af1 n/a (libcurl.so.4 + 0x16af1)
                                                     #13 0x0000744ecacc35e1 n/a (libcurl.so.4 + 0x515e1)
                                                     #14 0x0000744ecacc61d6 curl_multi_perform (libcurl.so.4 + 0x541d6)
                                                     #15 0x0000744ecac97c7c curl_easy_perform (libcurl.so.4 + 0x25c7c)
                                                     #16 0x0000000001304eed n/a (textmaker + 0xf04eed)
                                                     #17 0x0000000001305072 n/a (textmaker + 0xf05072)
                                                     #18 0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #19 0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17548:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17537:
                                                     #0  0x0000744eca51c39d __poll (libc.so.6 + 0x10839d)
                                                     #1  0x0000744ecac1b20b n/a (libxcb.so.1 + 0xd20b)
                                                     #2  0x0000744ecac1b910 n/a (libxcb.so.1 + 0xd910)
                                                     #3  0x0000744ecac1cba5 xcb_wait_for_reply64 (libxcb.so.1 + 0xeba5)
                                                     #4  0x0000744ecaeac20d _XReply (libX11.so.6 + 0x4120d)
                                                     #5  0x0000744ecae8d0f4 XGetWindowProperty (libX11.so.6 + 0x220f4)
                                                     #6  0x000000000141337a n/a (textmaker + 0x101337a)
                                                     #7  0x000000000142f322 n/a (textmaker + 0x102f322)
                                                     #8  0x00000000013f1eee n/a (textmaker + 0xff1eee)
                                                     #9  0x0000000000c06171 n/a (textmaker + 0x806171)
                                                     #10 0x0000000001401905 n/a (textmaker + 0x1001905)
                                                     #11 0x0000744eca439c88 n/a (libc.so.6 + 0x25c88)
                                                     #12 0x0000744eca439d4c __libc_start_main (libc.so.6 + 0x25d4c)
                                                     #13 0x0000000000414d69 n/a (textmaker + 0x14d69)
                                                     
                                                     Stack trace of thread 17549:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17551:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17783:
                                                     #0  0x0000744eca4f2f43 clock_nanosleep (libc.so.6 + 0xdef43)
                                                     #1  0x0000744eca4fed77 __nanosleep (libc.so.6 + 0xead77)
                                                     #2  0x0000000001403379 n/a (textmaker + 0x1003379)
                                                     #3  0x00000000012b7108 n/a (textmaker + 0xeb7108)
                                                     #4  0x00000000012b73fb n/a (textmaker + 0xeb73fb)
                                                     #5  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #6  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17550:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17782:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17781:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17784:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17785:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     ELF object binary architecture: AMD x86-64
Turning the wifi off allows the application to start.
System info:

Code: Select all

Operating System: EndeavourOS 
KDE Plasma Version: 6.0.4
KDE Frameworks Version: 6.1.0
Qt Version: 6.7.0
Kernel Version: 6.8.9-arch1-2 (64-bit)
Graphics Platform: Wayland
Processors: 8 × Intel® Core™ i7-8550U CPU @ 1.80GHz
Memory: 15.4 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 620
jose@cybergalvez.com
Posts: 2
Joined: Thu May 09, 2024 12:14 am

Re: 2011 fails to start on Arch

Post by jose@cybergalvez.com »

As a workaround I downloaded opensssl version 3.2.1, the last version that worked with NX copied the contents to a folder in /opt and set LD_LIBRARY_PATH to that location before launching an NX application. Hopefully this will be fixed in the next build.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2982
Joined: Wed Mar 11, 2020 5:31 pm

Re: 2011 fails to start on Arch

Post by SuperTech »

Thank you for sharing the logs and workaround. I have forwarded the details to our developer team.
petermross
Posts: 14
Joined: Sat Sep 13, 2008 1:08 pm

Re: 2011 fails to start on Arch

Post by petermross »

Just to confirm: I have the same problem on Arch Linux when using openssl-3.3.0 (that is, textmakernx etc crashes immediately). Simply downgrading to openssl-3.2.1 and then restarting Linux fixed the problem for me.
kalikusu
Posts: 6
Joined: Thu Sep 21, 2023 10:46 am

Re: 2011 fails to start on Arch

Post by kalikusu »

Had the same problem on Softmaker 2024 rev S1210.0217 after linux manjaro [Stable Update] 2024-05-13

The problem appears to be related to openssl.

The problem can be resolved by disabling the network for the process.
Temporarily modifying launcher commands for the respective apps:

Code: Select all

unshare -r -n softmaker-office-2024-planmaker %F
unshare -r -n softmaker-office-2024-presentations %F
unshare -r -n softmaker-office-2024-textmaker %F
This can be undone once a fix becomes available:

Code: Select all

softmaker-office-2024-planmaker %F
softmaker-office-2024-presentations %F
softmaker-office-2024-textmaker %F
The solution is also posted on the manjaro support forum.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2982
Joined: Wed Mar 11, 2020 5:31 pm

Re: 2011 fails to start on Arch

Post by SuperTech »

Our developer team have fixed this problem and the solution will be included in the next service pack. For more details, please check your private inbox.
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