Update Issue

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Bob D
Posts: 20
Joined: Tue Mar 18, 2014 9:57 pm

Update Issue

Post by Bob D »

Upon execution of update:
"no valid softmaker office 2024 in folder C:|programfiles\softmaker office 2024\. Error code 0."
(Yes, S.O. 2024 is installed / working in C:|programfiles\softmaker office 2024)
SuperTech
SoftMaker Team
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Joined: Wed Mar 11, 2020 5:31 pm

Re: Update Issue

Post by SuperTech »

Thank you for reporting this problem. Please download the full software package from here, run it and let us know the results.

This will resolve your update issue.
Bob D
Posts: 20
Joined: Tue Mar 18, 2014 9:57 pm

Re: Update Issue

Post by Bob D »

The result is error message:
"This product key is for a different product...."
SuperTech
SoftMaker Team
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Re: Update Issue

Post by SuperTech »

Bob D wrote: Mon Apr 01, 2024 5:32 pm "This product key is for a different product...."
Thank you for trying. Are you getting this error during installation or after installation, during activation?
Bob D
Posts: 20
Joined: Tue Mar 18, 2014 9:57 pm

Re: Update Issue

Post by Bob D »

After install.
It's showing PlanMaker Trial NX (rev S1210.0217) 64bit.
(Forced to run in Trial Mode)
martin-k
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Re: Update Issue

Post by martin-k »

SuperTech gave you the wrong link. You need to install SoftMaker Office 2024 (since that's what you bought) and not SoftMaker Office NX.

https://www.softmaker.com/en/download/applications
Martin Kotulla
SoftMaker Software GmbH
Bob D
Posts: 20
Joined: Tue Mar 18, 2014 9:57 pm

Re: Update Issue

Post by Bob D »

That solved it, thanks.
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