Random Black Boxes

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steve1999
Posts: 6
Joined: Wed Mar 29, 2023 10:41 pm

Random Black Boxes

Post by steve1999 »

Was opening up some previous files from the 2021 version of PlanMaker and came across this oddity. Random black boxes! See attachments. I cannot get the graph on to go away
Original
Original
Opened in 2024NX
Opened in 2024NX
.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2933
Joined: Wed Mar 11, 2020 5:31 pm

Re: Random Black Boxes

Post by SuperTech »

Thanks for reporting this problem with screenshots. Please share this file in which you are getting this problem.

If your file is private, please send it to forum[at]softmaker.com with the link of this post.
steve1999
Posts: 6
Joined: Wed Mar 29, 2023 10:41 pm

Re: Random Black Boxes

Post by steve1999 »

Here is the subject file
Attachments
Test File.xlsx
(12.04 KiB) Downloaded 117 times
SuperTech
SoftMaker Team
SoftMaker Team
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Joined: Wed Mar 11, 2020 5:31 pm

Re: Random Black Boxes

Post by SuperTech »

Thanks for sharing the file, but we are unable to reproduce this problem. Please check the screenshot for your reference:
Screenshot 2023-05-11 at 7.40.21 PM.png
Please update your Beta with the latest update and if required please completely reinstall it.
Kurt Lang
Posts: 16
Joined: Fri Sep 10, 2021 7:37 pm

Re: Random Black Boxes

Post by Kurt Lang »

I also didn't get any black boxes with the latest beta release. The issue may be hardware specific.
steve1999
Posts: 6
Joined: Wed Mar 29, 2023 10:41 pm

Re: Random Black Boxes

Post by steve1999 »

Hmmm, that's strange. I do not run a lot of add-ins, but will let you know if I find out what caused it.
SuperTech
SoftMaker Team
SoftMaker Team
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Re: Random Black Boxes

Post by SuperTech »

SuperTech wrote: Thu May 11, 2023 4:12 pm Please update your Beta with the latest update and if required please completely reinstall it.
If you are still getting this problem, please try reinstalling it and resetting the setting using File | Options | Manage | Reset button.
steve1999
Posts: 6
Joined: Wed Mar 29, 2023 10:41 pm

Re: Random Black Boxes

Post by steve1999 »

Same outcome after reset. Hmmmmmm
SuperTech
SoftMaker Team
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Re: Random Black Boxes

Post by SuperTech »

Thanks for resetting. Did you reinstall the Beta before testing?
steve1999
Posts: 6
Joined: Wed Mar 29, 2023 10:41 pm

Re: Random Black Boxes

Post by steve1999 »

Yes
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2933
Joined: Wed Mar 11, 2020 5:31 pm

Re: Random Black Boxes

Post by SuperTech »

Thanks for reinstallation. Please close all SoftMaker applications, rename Documents/SoftMaker/Settings folder and then check this problem again.
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