Can "phantom" printers be eliminated?

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wbrells
Posts: 123
Joined: Fri Nov 18, 2016 4:09 pm

Can "phantom" printers be eliminated?

Post by wbrells »

When selecting a printer in TextMaker I see a half-dozen printers listed, but only two of these are actually installed via CUPS. I've looked at the Softmaker/offo21config.ini file and only the "real" printers are listed there. Having "phantom" printers listed is confusing, so I hope someone can suggest how those entries can be removed! Thanks, Wayne
SuperTech
SoftMaker Team
SoftMaker Team
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Joined: Wed Mar 11, 2020 5:31 pm

Re: Can "phantom" printers be eliminated?

Post by SuperTech »

Please update your FreeOffice to the latest revision, restart your computer, and then check this problem again. If the problem reoccurs, please share a screenshot for better understanding.

FreeOffice pick printers from the operating system, so please check your operating system also about the installed printer list.
wbrells
Posts: 123
Joined: Fri Nov 18, 2016 4:09 pm

Re: Can "phantom" printers be eliminated?

Post by wbrells »

Please see attached screenshot comments....
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Printers.docx
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SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2112
Joined: Wed Mar 11, 2020 5:31 pm

Re: Can "phantom" printers be eliminated?

Post by SuperTech »

Thanks for sharing screenshot but as we can see all these printers are installed on operating system level, so please try operating system related troubleshooting of the printers.

You can also try complete reinstallation of FreeOffice after printer removal on operating system level.
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