Problems with images ediing

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Gurzillo
Posts: 8
Joined: Mon Nov 08, 2021 12:07 am

Problems with images ediing

Post by Gurzillo »

Win7 - 32 bit
Open a pdf with pictures in it:

Select an image > Image > Edit...
results in a "Sharing violation"

Select an image > Image > Edit with...

results in a "Unknown file format"

Looking into my Temp folder with file manager:
there are some .jpg files but no program can open them (unrecognized format)
Gurzillo
Posts: 8
Joined: Mon Nov 08, 2021 12:07 am

Re: Problems with images ediing

Post by Gurzillo »

Mmmh some problems with png too.
Try to open your invoice (yes, I bought it) > right click on your logo (top of the page) > menu Edit ...

It opens, but with black background
??
SuperTech
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Re: Problems with images ediing

Post by SuperTech »

As FlexiPDF doesn't contain any image editor and will use image editor which are already installed on your computer. So, please check and verify if you have installed any image editor or not, if not please install one so that when you will follow the above-mentioned procedure, FlexiPDF will open that image directly in your image editor so that you can edit it.
Gurzillo
Posts: 8
Joined: Mon Nov 08, 2021 12:07 am

Re: Problems with images ediing

Post by Gurzillo »

SuperTech wrote: Mon Nov 08, 2021 3:06 pm As FlexiPDF doesn't contain any image editor and will use image editor which are already installed on your computer. So, please check and verify if you have installed any image editor or not, if not please install one so that when you will follow the above-mentioned procedure, FlexiPDF will open that image directly in your image editor so that you can edit it.
Tried again: it now works!! I needed to reboot my pc.
Now only some problem with PNGs (for example logo on your pdf invoices)
SuperTech
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Re: Problems with images ediing

Post by SuperTech »

Actually, that's also an operating system level problem. Please check file association for PNG files and if no application assigned, please assign one, then you will be able to edit it from FlexiPDF.
Gurzillo
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Joined: Mon Nov 08, 2021 12:07 am

Re: Problems with images ediing

Post by Gurzillo »

SuperTech wrote: Mon Nov 08, 2021 8:09 pm Actually, that's also an operating system level problem. Please check file association for PNG files and if no application assigned, please assign one, then you will be able to edit it from FlexiPDF.
I don't know; When right click on picture > Image > Edit , a copy of the .png file is created in the Temp folder and that's the file that is edited with external program.
But
with right click > Image > Extract to file
a bigger file is saved
Snapshot.jpg
EDITED: it seems only when there is an alpha channel
SuperTech
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Re: Problems with images ediing

Post by SuperTech »

Please open a PNG file from your Windows file explorer to check if you are able to open it. It seems there is some problem in the file association on operating system level. Please set a default program for PNG files.

When you click on Extract to file, it will ask you a path to save file, and you will get your file there on that path, so there is no need to check Windows's temp folder.
Gurzillo
Posts: 8
Joined: Mon Nov 08, 2021 12:07 am

Re: Problems with images ediing

Post by Gurzillo »

Sorry, but I've to insist; I've tried with all the image editors & viewers I have
2021-11-11_195919.jpg
2021-11-11 20_08_10-iceni70686.png - FastStone Editor.jpg
2021-11-11_200446.jpg
(continue ...)
Last edited by Gurzillo on Thu Nov 11, 2021 8:45 pm, edited 1 time in total.
Gurzillo
Posts: 8
Joined: Mon Nov 08, 2021 12:07 am

Re: Problems with images ediing

Post by Gurzillo »

2021-11-11_200408.jpg
2021-11-11_200408.jpg (15.11 KiB) Viewed 3019 times
2021-11-11_200337.jpg
2021-11-11_200307.jpg
(... continue ...)
Gurzillo
Posts: 8
Joined: Mon Nov 08, 2021 12:07 am

Re: Problems with images ediing

Post by Gurzillo »

2021-11-11_200233.jpg
2021-11-11_200156.jpg
(end)
Attachments
2021-11-11_200307.jpg
Last edited by Gurzillo on Thu Nov 11, 2021 8:46 pm, edited 2 times in total.
Gurzillo
Posts: 8
Joined: Mon Nov 08, 2021 12:07 am

Re: Problems with images ediing

Post by Gurzillo »

While, with the extracted image
2021-11-11_204207.jpg
the result is correct with all the programs:
Extracted_image.png
Extracted_image.png (7.89 KiB) Viewed 3019 times
SuperTech
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Re: Problems with images ediing

Post by SuperTech »

Thanks for sharing screenshots. I was able to reproduce this problem with the invoice file and forwarded the details to our developer team.
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