Password protection broken on update ? - (Solved)

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kenj
Posts: 4
Joined: Mon Sep 07, 2015 4:54 pm

Password protection broken on update ? - (Solved)

Post by kenj »

July 15th update: password protected file no longer prompts for password on opening.
New blank workbook is opened instead.
Worked fine before update. Anyone else experiencing this?

TIA
Last edited by kenj on Sun Jul 18, 2021 12:20 pm, edited 3 times in total.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2935
Joined: Wed Mar 11, 2020 5:31 pm

Re: Password protection broken on update

Post by SuperTech »

Thanks for reporting this problem. I am unable to reproduce this problem, so please share the associated file of TextMaker 2021 in which you are getting this problem so that we can do further investigation for resolution.

Also, share your sminfo file, which you can generate by clicking on '?' > About > Write system information.

If you want to send it to us privately, please e-mail us at the forum[at]softmaker.de

Please also include the forum URL of this topic so that we can trace your e-mail.
viewtopic.php?f=403&t=21452
kenj
Posts: 4
Joined: Mon Sep 07, 2015 4:54 pm

Re: Password protection broken on update ?

Post by kenj »

Update: Prior to posting, I had verified the workbook by opening on desktop (Linux/Windows) with no issues.
I uninstalled the app and reinstalled it on my tablet with no change to strange password behaviour.

What I failed to do was clear the existing cache and data via Settings -> Apps -> Office: PlanMaker->Storage.

Doing so has restored the app to working as expected.
I have marked the original post as solved.
Sorry for any inconvenience I may have caused.

Cheers.

K
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