Files saving to SD card but show as empty

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rstand21a@gmail.com
Posts: 1
Joined: Wed Feb 10, 2021 6:34 pm

Files saving to SD card but show as empty

Post by rstand21a@gmail.com »

When saving to my SD card the file saves but shows as 0kb. When I open them they are completely empty.

When saving to internal memory (Samsung tablet S7+) there is no problem.

My guess is a problem with the (Samsung) SD card ( I have reformatted but it's made no difference). It's a fairly new (replacement) card and worked OK to begin with.

Any advice would be appreciated.

Thanks very much.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2356
Joined: Wed Mar 11, 2020 5:31 pm

Re: Files saving to SD card but show as empty

Post by SuperTech »

Thanks for reporting this problem. Please let us know if your SD card is encrypted or not? Also, please update your apps to the latest version.

You can check the current version by clicking on ribbon command File | Help | About.
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