Stalling and lagging on an excel file

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lama
Posts: 14
Joined: Thu Feb 04, 2021 10:25 pm

Stalling and lagging on an excel file

Post by lama » Thu Apr 15, 2021 1:42 pm

I've Samsung Galaxy Tab S7 Plus and when I open this excel file,... the whole app becomes unresponsive and lagging :shock:

I'm still plagued by NOT being able to open/edit/save excel file directly from my NAS (which uses WebDAV protocol)

Please develop this and provide as in-app purchase feature :cry: I'm Sick of failing to find solution online

Some apps allow opening files via external app, even if you guys add this option, maybe it can solve some probems? #-o
Attachments
Copy of RN2_Member_s_Access_UAE_March_2021.xlsx
(739.09 KiB) Downloaded 12 times

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1428
Joined: Wed Mar 11, 2020 5:31 pm

Re: Stalling and lagging on an excel file

Post by SuperTech » Fri Apr 23, 2021 7:40 pm

Thanks for reporting this problem. Please share your sminfo file which you can generate by clicking on '?' > About > Write system information.

lama
Posts: 14
Joined: Thu Feb 04, 2021 10:25 pm

Re: Stalling and lagging on an excel file

Post by lama » Thu Apr 29, 2021 7:47 am

I've attached requested file
Attachments
sminfo.txt
(271.26 KiB) Downloaded 7 times

lama
Posts: 14
Joined: Thu Feb 04, 2021 10:25 pm

Re: Stalling and lagging on an excel file

Post by lama » Mon May 10, 2021 4:24 pm

Memory looks incorrect sminfo.txt file :shock:

This tablet has 8GB RAM,..
(https://www.gsmarena.com/samsung_galaxy ... -10336.php)

[-X Something is not right the way file is loaded,.. some compression?

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1428
Joined: Wed Mar 11, 2020 5:31 pm

Re: Stalling and lagging on an excel file

Post by SuperTech » Fri May 14, 2021 8:26 pm

Thanks for sharing sminfo. I was able to reproduce it and forwarded the details to our developers team for further investigation.

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