Stalling and lagging on an excel file

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lama
Posts: 15
Joined: Thu Feb 04, 2021 10:25 pm

Stalling and lagging on an excel file

Post by lama » Thu Apr 15, 2021 1:42 pm

I've Samsung Galaxy Tab S7 Plus and when I open this excel file,... the whole app becomes unresponsive and lagging :shock:

I'm still plagued by NOT being able to open/edit/save excel file directly from my NAS (which uses WebDAV protocol)

Please develop this and provide as in-app purchase feature :cry: I'm Sick of failing to find solution online

Some apps allow opening files via external app, even if you guys add this option, maybe it can solve some probems? #-o
Attachments
Copy of RN2_Member_s_Access_UAE_March_2021.xlsx
(739.09 KiB) Downloaded 18 times

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1503
Joined: Wed Mar 11, 2020 5:31 pm

Re: Stalling and lagging on an excel file

Post by SuperTech » Fri Apr 23, 2021 7:40 pm

Thanks for reporting this problem. Please share your sminfo file which you can generate by clicking on '?' > About > Write system information.

lama
Posts: 15
Joined: Thu Feb 04, 2021 10:25 pm

Re: Stalling and lagging on an excel file

Post by lama » Thu Apr 29, 2021 7:47 am

I've attached requested file
Attachments
sminfo.txt
(271.26 KiB) Downloaded 11 times

lama
Posts: 15
Joined: Thu Feb 04, 2021 10:25 pm

Re: Stalling and lagging on an excel file

Post by lama » Mon May 10, 2021 4:24 pm

Memory looks incorrect sminfo.txt file :shock:

This tablet has 8GB RAM,..
(https://www.gsmarena.com/samsung_galaxy ... -10336.php)

[-X Something is not right the way file is loaded,.. some compression?

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1503
Joined: Wed Mar 11, 2020 5:31 pm

Re: Stalling and lagging on an excel file

Post by SuperTech » Fri May 14, 2021 8:26 pm

Thanks for sharing sminfo. I was able to reproduce it and forwarded the details to our developers team for further investigation.

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1503
Joined: Wed Mar 11, 2020 5:31 pm

Re: Stalling and lagging on an excel file

Post by SuperTech » Thu May 20, 2021 12:14 pm

We have checked the file and found there are many objects in the file. Please let us know how and using which software and on which operating system you created this file?

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