License Renewal Problem

Post here those questions, bug reports and suggestions for SoftMaker Office 2021 for Mac that do not fit in any of the application-specific subforums.
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victor_yacovlev
Posts: 12
Joined: Tue May 22, 2012 6:42 pm

License Renewal Problem

Post by victor_yacovlev »

Hello!

I'm trying to renewal my license as usually but have no success for this time :(.

The currency to pay switched to UAH and the error occurs while I'm trying to pay using Russian rouble card.

How to change payment currency in my profile?

Thanks!
softmaker-renewal-currency.png
martin-k
SoftMaker Team
SoftMaker Team
Posts: 3087
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: License Renewal Problem

Post by martin-k »

Due to the brutal war waged by Russia in Ukraine, we do not take new orders from Russia. Major credit card companies have stopped processing payments from customers in Russia, so we would not be able to charge Russian customers.

As we see the special situation of Russian subscription customers, we are renewing such subscriptions free of charge until the situation improves. See our full statement at https://shop.softmaker.com/shop/?lang=ru

Мир і свобода. Мир и свобода.
Martin Kotulla
SoftMaker Software GmbH
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