[Bug] I can't open files "xls" and "ppt".

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Joined: Sun Jun 06, 2021 5:59 pm

[Bug] I can't open files "xls" and "ppt".

Post by ssergio-ll » Sun Jun 06, 2021 6:11 pm


My system is KDE Neon 20.04 (Ubuntu 20.04 + KDE 5.21.5).

I have updated to last version of Softmaker (rev S1032.0507). Since that i have installed, i can't open with double click my files with extension "xls" and "ppt". All other formats I can open it.

I have tried to regenerate mimetypes with:

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sudo update-mime-database /usr/share/mime

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update-mime-database $HOME/.local/share/mime
These are regenerated but it don't work. The files with extension "xls" and "ppt" are recognized like files OLE" (x-ole-storage).

If i uninstall Softmaker, remove the folder "/usr/share/mime" and i regenerate it with command:

Code: Select all

sudo apt-get install --reinstall shared-mime-info
Then, the files "xls" and "ppt" are recognize good like files excel and powerpoint and i can open it with any software (libreoffice, etc), but if go back to install last version of softmaker, then it go back to are files x-ole-storage and i can't open it.

Any help?


SoftMaker Team
SoftMaker Team
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Re: [Bug] I can't open files "xls" and "ppt".

Post by SuperTech » Tue Jun 08, 2021 8:59 pm

Thanks for reporting this problem. I have forwarded the details to our developers team for further investigation.

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