Missing images when exporting to EPUB

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lgsl
Posts: 138
Joined: Wed Mar 04, 2020 8:00 pm

Missing images when exporting to EPUB

Post by lgsl »

I have a document that includes svg files. After exporting to epub the svg files are just missing. Examining the generated epub I found that TM tries to convert the svg into png but for some reason the png file is empty.

I'm attaching a example file and the generated epub. This issue most likely also affects TM 2024.
Attachments
Title 1.zip
Generated Epub (compressed as zip since the forum does not allow uploading .epub files. Uncompress to check the file)
(2.55 KiB) Downloaded 124 times
Title 1.docx
Original doc file.
(440.07 KiB) Downloaded 125 times
SuperTech
SoftMaker Team
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Joined: Wed Mar 11, 2020 5:31 pm

Re: Missing images when exporting to EPUB

Post by SuperTech »

Thanks for your post. But we are unable to reproduce this problem. Please update your SoftMaker Office 2021 with the latest updates and then check again.
lgsl
Posts: 138
Joined: Wed Mar 04, 2020 8:00 pm

Re: Missing images when exporting to EPUB

Post by lgsl »

I am running the latest. S1064.0513
miguel-c
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Missing images when exporting to EPUB

Post by miguel-c »

I was able to reproduce the issue and reported it to the developers.
lgsl
Posts: 138
Joined: Wed Mar 04, 2020 8:00 pm

Re: Missing images when exporting to EPUB

Post by lgsl »

Thanks. For some reason SuperTech is never able to reproduce anything of what I report, but you and one of your other collages always can. [-o<
miguel-c
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Re: Missing images when exporting to EPUB

Post by miguel-c »

The problem has been fixed and the fix will be included in the next service pack.
Aliyaaii
Posts: 2
Joined: Thu Jul 13, 2023 6:06 pm

Re: Missing images when exporting to EPUB

Post by Aliyaaii »

SuperTech wrote: Tue Jun 27, 2023 2:28 pm Thanks for your post. But we are unable to reproduce this problem. Please update your SoftMaker Office 2021 with the latest updates and then check again.
Hello guys
Thank you for your response. I appreciate your efforts to help, but I've already updated SoftMaker Office 2021 to the latest version, and the problem still persists.free fire name
miguel-c
SoftMaker Team
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Re: Missing images when exporting to EPUB

Post by miguel-c »

The problem was fixed in version 2024, but not in version 2021 because version 2021 now only has security fixes.
lgsl
Posts: 138
Joined: Wed Mar 04, 2020 8:00 pm

Re: Missing images when exporting to EPUB

Post by lgsl »

Meaning: All bugs in 2021 will remain, they only will be fixed in 2024. Even if the bug impides the software to work as advertised?
I already upgraded to 2024, but I do not think is particularly nice of Softmaker to do this kind of thing.
SuperTech
SoftMaker Team
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Re: Missing images when exporting to EPUB

Post by SuperTech »

Our policy is to fix bugs for 3 years upon release. Security issues will be fixed longer.
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