Doc that TM2021 can't open

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JohnWasilewski
Posts: 343
Joined: Sun Jan 13, 2008 1:06 am

Doc that TM2021 can't open

Post by JohnWasilewski » Sat Aug 08, 2020 6:12 pm

Please see my email:

To: forum@softmaker.de <forum@softmaker.de>
Subject: Doc that TM2021 can't open
Date: Sat, 08 Aug 2020 17:08:37 +0100

Please see the private document attached to that email.
I have had to open it with TM2018, because TM2021 seems unable to open it.

I'm sorry but I haven't had time to investigate it further. it might be something very simple that I am doing wrong.
I don't need a fix, because I have managed to open it, as explained above. I thought you'd want a report on this, though,
---
John

SuperTech
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Re: Doc that TM2021 can't open

Post by SuperTech » Sat Aug 08, 2020 7:01 pm

Thanks for reporting this problem. I was able to reproduce it and forwarded the details to our development team.

SuperTech
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Re: Doc that TM2021 can't open

Post by SuperTech » Wed Aug 12, 2020 1:09 pm

Our development team fixed this problem. This correction will be included in the next Service Pack of SoftMaker Office 2021.

Thank you

JohnWasilewski
Posts: 343
Joined: Sun Jan 13, 2008 1:06 am

Re: Doc that TM2021 can't open

Post by JohnWasilewski » Wed Aug 12, 2020 3:04 pm

Would you mind giving us an indication of how soon will that be? As is understandable with any new software, there are naturally many small problems that keep occurring, and I am looking forward very much to the next bugfix update.

SuperTech
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Re: Doc that TM2021 can't open

Post by SuperTech » Wed Aug 12, 2020 3:10 pm

We all are waiting for the next service pack and our development team working hard to release it soon. But we can't promise any specific date here. We are expecting it approximately next week.

Thanks

JohnWasilewski
Posts: 343
Joined: Sun Jan 13, 2008 1:06 am

Re: Doc that TM2021 can't open

Post by JohnWasilewski » Sat Aug 29, 2020 5:03 pm

SuperTech wrote:
Wed Aug 12, 2020 1:09 pm
Our development team fixed this problem. This correction will be included in the next Service Pack of SoftMaker Office 2021.
Contrary to what you are hearing from your developers, they seem not to have fixed this.
Please see the email with attached .DOC file that TM2021 64bit rev S1018.0818 is unable to open.

It is a valid .DOC file, produced and saved with M$Word.
There's nothing wrong with it.
TM2018 opens it easily.
OnlyOffice opens it.

Only TM2021 can't open it.

Email details:
To: "forum@softmaker.de" <forum@softmaker.de>
Sent: 29/08/2020 16:07:43 UK time
Subject: Valid [.doc] file format not supported

---
John

SuperTech
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Re: Doc that TM2021 can't open

Post by SuperTech » Sat Aug 29, 2020 11:25 pm

Thanks for reporting this problem. I checked that problem with your previous file is resolved but I was able to reproduce it with the new file you sent.

It seems this is the same error with different technical issues so I forwarded the details to our development team for further investigation of this problem.

SuperTech
SoftMaker Team
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Posts: 928
Joined: Wed Mar 11, 2020 5:31 pm

Re: Doc that TM2021 can't open

Post by SuperTech » Tue Sep 01, 2020 7:31 pm

Our development team fixed this problem. This correction will be included in the next Service Pack of SoftMaker Office.

Thank you

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