Mac Printing issues

Post Reply
azguy
Posts: 14
Joined: Tue Nov 19, 2019 10:58 pm

Mac Printing issues

Post by azguy » Thu Nov 19, 2020 4:51 pm

Good Morning,


This morning I attempted to print 1st Thess 4 15-18 with TextMaker 2021. (See attached document)

Unfortunately, the verses would not print with TextMaker. They print perfectly with Word 2016 for Mac.

If I try printing with the Apple Printing system I receive useless symbols. (See Attached)

If I try printing with the Cups driver, I hear a beep and nothing ever prints.

My printer is a Canon Color ImageClass Mf632cdw

The latest Canon Print driver was released in Nov 2020.


Operating System: MacOS 11.01


Here is the printer and driver that I am using:

https://www.usa.canon.com/internet/port ... _downloads
Attachments
Actual Printout.jpg
1st Thess 4 15-18.docx
(13 KiB) Downloaded 6 times

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1018
Joined: Wed Mar 11, 2020 5:31 pm

Re: Mac Printing issues

Post by SuperTech » Thu Nov 26, 2020 4:37 pm

Thanks for reporting this problem. I have forwarded the details to our development team for further investigation.

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1018
Joined: Wed Mar 11, 2020 5:31 pm

Re: Mac Printing issues

Post by SuperTech » Mon Nov 30, 2020 7:28 pm

To investigate this problem further we need the following details, please try to check the SoftMaker Office print dialog: “Print to file” option. Then store the output into some file (it should be a PDF file) and send it to us. You can also try to print that PDF file in some PDF viewer and tell us if it was printed ok that way or not.

azguy
Posts: 14
Joined: Tue Nov 19, 2019 10:58 pm

Re: Mac Printing issues

Post by azguy » Wed Dec 02, 2020 4:56 pm

I have created a PDF document in three different ways.

1st Method:

File, Export as PDF.

Using this method the PDF looks normal in Preview (Built in Mac PDF viewer). However, the PDF does not print correctly.
1.jpg
Print Results:
1st Test Results.jpg

2nd Method:

File, Print, Apple Print Dialog System, Print, Open in Preview

Alternate PDF.jpg

Looks normal in Mac Preview. Unfortunately, the same printing results as above.


Third Method:


File, Print, Print to File, open PDF in Mac Preview, File Print

Looks normal in Mac Preview. Unfortunately, the same printing results as above.



Microsoft Word 2016 prints this file correctly. Preview also prints this file correctly if I create a PDF from Word. (File, Print, Apple Print Dialog System, Print, Open in Preview)

azguy
Posts: 14
Joined: Tue Nov 19, 2019 10:58 pm

Re: Mac Printing issues

Post by azguy » Wed Dec 02, 2020 5:21 pm

File Too Large Error

I attempted to upload the file created with the following procedure:

File, Print, Print to file.

Unfortunately, the file is too large to be attached to this forum.
Get Info.jpg

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 1018
Joined: Wed Mar 11, 2020 5:31 pm

Re: Mac Printing issues

Post by SuperTech » Wed Dec 02, 2020 7:37 pm

Please send that PDF file created with third method to our email ID forum[at]softmaker.de

Post Reply

Return to “TextMaker 2021 for Mac”