Unable to play embedded MP4

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Radar
Posts: 2
Joined: Sat Dec 19, 2020 2:30 pm

Unable to play embedded MP4

Post by Radar »

I have an existing PPTX format file created on another PC using Presentations 2021.

However on this laptop (Lenovo T480) it can't play the file.

The laptop can play MP4 files using the Media Player that comes with the K-Lite codecs

Also If I export the embedded MP4 file in the Presentation file I can use this media player to sucessfully play it.

Any ideas please?
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2933
Joined: Wed Mar 11, 2020 5:31 pm

Re: Unable to play embedded MP4

Post by SuperTech »

Thanks for posting your problem. Please share the problematic file for better understanding of the problem.

If your file is private, please send it to forum[at]softmaker.com with the link of this post.
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