Freeoffice F1058 wont open pw protected spreadsheet

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Claremont
Posts: 1
Joined: Mon Apr 02, 2018 9:30 pm

Freeoffice F1058 wont open pw protected spreadsheet

Post by Claremont »

Good afternoon - hope some-one might be able to help
Earlier today while opening a spreadsheet, a SoftMaker message invited me to update to v F1058.
But it wouldn't then open the spreadsheet after entering the password; it just closed without warning.
I ended up deleting FreeOffice Planmaker, shutting down my system, rebooting, reloading the latest version, but the problem continues.
I can open the file in Libre Office, so all is not completely lost.
Non-protected spreadsheets work just fine.
This particular file was quite large (24 columns x 4725 rows), containing data back to 2011, but less than 600kb storage, and until this latest update not had a problem; the file was opened, updated and saved 2 or 3 times daily.

I have been using Planmaker for a good few years, so this is quite worrying.

Any ideas what might have happened, or how to correct?

Thanks
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2935
Joined: Wed Mar 11, 2020 5:31 pm

Re: Freeoffice F1058 wont open pw protected spreadsheet

Post by SuperTech »

Thanks for reporting the problem, but we are unable to reproduce it at our end. Please share your protected file with the password so that we can test it at our end.

If your file is private, please send it to forum[at]softmaker.com with the link of this post.
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