Recent open documents list not saving changes

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Karl45
Posts: 6
Joined: Mon May 15, 2023 4:28 am

Recent open documents list not saving changes

Post by Karl45 »

TextMaker 2021 (rev S1068.1105) 64bit on Win7 Pro X64
Also occurs in Planmaker. I do not often use Presentations.

Problem: Failing to save changes made to certain settings, primarily Open Existing Documents list (pinned & unpinned). List reflects changes made during current session; such changes are not retained when Textmaker later opened.
Another example: since update to 1068 information window announcing update reoccurs every time Textmaker opens.
Another example: About > Write system information to file yields this error: Error writing system information to file
C:\Users\Me\Documents\SoftMaker\sminfo.txt.

Worked correctly until recently judging by list items retained between sessions.
Started around update to 1066 ( though I am not saying 1066 update caused problem)

Can this be fixed without a complete uninstall / reinstall?

I have several customizations of keystrokes & and ribbon menus I'd not want to lose.

K
miguel-c
SoftMaker Team
SoftMaker Team
Posts: 1233
Joined: Wed Jun 05, 2019 12:02 pm

Re: Recent open documents list not saving changes

Post by miguel-c »

Something is preventing our software from saving files into Documents\SoftMaker.
Maybe your antivirus is causing the issue.
Karl45
Posts: 6
Joined: Mon May 15, 2023 4:28 am

Re: Recent open documents list not saving changes

Post by Karl45 »

Offline during week of American Thanksgiving holiday.
Just checked replies.

@miguel-c: Win7X64 - Windows defender + Malwarebytes Premium.
Same antivirus setup as before problem occurred, except for updates to these programs.

Could this be some corruption within SMO / SMO registry ?

Is there a 'setting' within Documents/Softmaker that can be deleted & then recreated upon reopening SMO?

Or must I try a complete reinstall?
Thanks for your attention to this problem.
K
Karl45
Posts: 6
Joined: Mon May 15, 2023 4:28 am

Re: Recent open documents list not saving changes

Post by Karl45 »

additional info:
Turned off both defender real-time & malwarebytes AVs
Opened Textmaker. Deleted some items fom recent doc list, added new item and 'pinned' it.
Closed and reopened TM. Changes not saved.
Same issues as described n first post.
K
miguel-c
SoftMaker Team
SoftMaker Team
Posts: 1233
Joined: Wed Jun 05, 2019 12:02 pm

Re: Recent open documents list not saving changes

Post by miguel-c »

You can rename the folder Documents/SoftMaker/Settings to Settings-Old
Karl45
Posts: 6
Joined: Mon May 15, 2023 4:28 am

Re: Recent open documents list not saving changes

Post by Karl45 »

Thanks for the helpful reply.
I've found the problem and solved the issue triggered by your first reply that 'something' was preventing SMO from saving to settings file.

Checked Documents/Softmaker folder attributes. Was set to read only and hidden. Cleared these attributes for all files in folder.

Updated Document list is being saved and other issues I first mentioned are cleared.

As I mentioned earlier failed save to settings started about five months ago based on file dates in document list.

Know I didn't intentionally change any folder/ file attribute settings in this time & can't think of any app installed that might have inadvertently done so.

Thanks for the observation that led to a solution.
Woody44
Posts: 469
Joined: Wed May 22, 2019 11:56 pm

Re: Recent open documents list not saving changes

Post by Woody44 »

That was some excellent detective work. I never would have thought of that.

Thanks for posting the solution. It's annoying when people get solutions to obscure problems and then selfishly DON'T share the solution with others who might encounter the same problem.
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